---
title: "User needs assessment for improving use of Patient Experience Feedback"
ocid: "ocds-b5fd17-ba24c0c2-7c85-42f6-9885-e6fab005a4a5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ba24c0c2-7c85-42f6-9885-e6fab005a4a5"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ba24c0c2-7c85-42f6-9885-e6fab005a4a5.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ba24c0c2-7c85-42f6-9885-e6fab005a4a5.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "NHS ENGLAND"
published: "2021-09-27"
---

# User needs assessment for improving use of Patient Experience Feedback

Buyer: NHS ENGLAND  
Current stage: Tender  
OCID: ocds-b5fd17-ba24c0c2-7c85-42f6-9885-e6fab005a4a5

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## Summary

NHS England is seeking proposals for a tender titled "User needs assessment for improving use of Patient Experience Feedback." This project falls under the services industry, specifically focusing on survey analysis services. The procurement process is currently at the tender stage, with submissions due by 12:00 on 11th October 2021. The contract is expected to commence on 27th October 2021 and conclude by 31st January 2022. The estimated budget for this assessment is £40,000 and should cater to service providers based in Leeds, England.

This tender presents a valuable opportunity for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) that specialise in survey analysis, healthcare consultancy, or market research. By understanding the qualitative patient experience feedback needs of healthcare providers, successful bidders can contribute significantly to enhancing patient services, ultimately fostering business growth in the healthcare sector.

## Notice

NHSE is looking for a Supplier for the provision of a user needs assessment to understand current practices, gaps and barriers that exist to healthcare providers collecting and understanding/analysing qualitative patient experience data. Findings will help inform a wider free text analysis national support strategy for providers to make better use of qualitative patient experience feedback. It is anticipated that the work will take no longer than 12 weeks and be completed by late January 2022. To apply for this opportunity please follow the link below - https://health-family.force.com/s/Welcome

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/aa86e6b2-742c-4f8f-925c-381896f421d9 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Competitive quotation (below threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Sep 2021 |
| Submission deadline | 11 Oct 2021 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 26 Oct 2021 - 31 Jan 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £40,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS ENGLAND |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS2 7UE |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Little London & Woodhouse |
| Westminster constituency | Leeds Central and Headingley |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 85 - Health and social work services

### Codes

- 79300000 - Market and economic research; polling and statistics
- 79311300 - Survey analysis services
- 85100000 - Health services

## Release History

- 27 Sep 2021 at 16:39 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/aa86e6b2-742c-4f8f-925c-381896f421d9

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/aa86e6b2-742c-4f8f-925c-381896f421d9
  27th September 2021 - Opportunity notice on Contracts Finder

## Notice URLs

- https://health-family.force.com/s/Welcome

## Provenance

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