--- title: "Early engagement notice - Contact Centre" ocid: "ocds-b5fd17-ba50734c-7bb3-4043-88bf-efb94e454d7a" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ba50734c-7bb3-4043-88bf-efb94e454d7a" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ba50734c-7bb3-4043-88bf-efb94e454d7a.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-ba50734c-7bb3-4043-88bf-efb94e454d7a.json" source: "Contracts Finder" current_stage: "Planning" buyer: "COMPANIES HOUSE" published: "2024-01-29" --- # Early engagement notice - Contact Centre Buyer: COMPANIES HOUSE Current stage: Planning OCID: ocds-b5fd17-ba50734c-7bb3-4043-88bf-efb94e454d7a [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-ba50734c-7bb3-4043-88bf-efb94e454d7a) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-ba50734c-7bb3-4043-88bf-efb94e454d7a.json) ## Summary Companies House, a public sector organisation based in CARDIFF, Wales, is planning an early market engagement process for the potential procurement of Contact Centre Services. The process aims to gather information from multiple markets to inform the future delivery model of its customer contact service, following the expiration of the current contract in November 2025. Companies House intends to engage in various market activities to explore opportunities and is open to receiving feedback from interested suppliers. The engagement activities may include RFI, surveys, questionnaires, and one-to-one meetings, with procurement activities expected to take place in late 2024 to early 2025. The tender, classified under industry-specific software packages, communication and multimedia software packages, call centre services, and supply services of personnel, presents an opportunity for businesses operating in these sectors to participate. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise organisations (VCSEs) are particularly encouraged to engage. Companies interested in providing contact centre software, contingent labour resources, or fully outsourced contact centre services should consider engaging with Companies House by emailing Commercial@companieshouse.gov.uk with company details and service offerings. This opportunity allows businesses to shape the future commercial strategy of Companies House while potentially securing a future procurement contract. ## Notice **Early Engagement** Companies House (CH) is seeking to engage three separate markets to provide information that will be used to inform our choice of delivery model for Contact Centre Services. Our existing arrangement ends in November 2025 and we are keen to understand all available methods through which our customer contact service can be delivered and managed. Companies House anticipates that the way we engage with our customers will change significantly over the next 5-10 years and would like to understand, from the market, what the potential opportunities will be. CH has a customer contact centre service to provide information and guidance to our customers and to drive compliance with the Companies Act. CH's contact centre service is currently fully outsourced to a single supplier. In order to ascertain what the optimal delivery model is for the future (post Nov 25) CH contact centre CH is engaging multiple markets to become fully informed. The delivery model chosen by CH could contain elements from each of these different markets to make up the final service. Any procurement activity necessitated by the chosen delivery model would take place in late 2024 to early 2025. Companies House plans to undertake, but does not commit to, the following market engagement activities: Contact centre software - CCaaS Resource - contingent labour Fully outsourced Contact Centre Market engagement could take multiple rounds and consist of: - RFI, Survey/ questionnaires - 1 to 1 meetings with potential suppliers Feedback from suppliers via this early engagement will help inform our thinking and shape the future commercial strategy. If you are interested in this potential opportunity, Companies House would like to engage with you. Please email your company details, specifying which market you operate in and the relevant services your company supplies in including a main point of contact to Commercial@companieshouse.gov.uk This is Early Market Engagement for a potential opportunity, as such, Companies House is not obligated to run a procurement following this activity and is not liable for any costs associated with participating in this Early Engagement. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/daa0cd95-6879-4f4a-9c3d-3d69311d0757 | | Notice type | Market Engagement Notice | | Procurement type | Standard | | Procurement category | Not specified | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 29 Jan 2024 | | Submission deadline | Not specified | | Future notice date | 29 Mar 2024 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | COMPANIES HOUSE | | Locality | CARDIFF | | Post town | Cardiff | | Postcode | CF14 3UZ | | Country | Wales | | ITL 1 | TLL Wales | | ITL 2 | TLL5 South East Wales | | ITL 3 | TLL52 Cardiff and Vale of Glamorgan | | Local authority | Cardiff | | Electoral ward | Gabalfa | | Westminster constituency | Cardiff North | | Delivery location | Not specified | ## CPV Codes ### Divisions - 48 - Software package and information systems - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 48100000 - Industry specific software package - 48500000 - Communication and multimedia software package - 79512000 - Call centre - 79620000 - Supply services of personnel including temporary staff ## Release History - 29 Jan 2024 at 16:14 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/daa0cd95-6879-4f4a-9c3d-3d69311d0757 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/daa0cd95-6879-4f4a-9c3d-3d69311d0757 29th January 2024 - Early engagement notice on Contracts Finder ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ba50734c-7bb3-4043-88bf-efb94e454d7a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ba50734c-7bb3-4043-88bf-efb94e454d7a.json.