--- title: "UK SBS IT150044 LANDesk Support and Maintenance Agreement" ocid: "ocds-b5fd17-ba51a563-adc8-11e6-9901-0019b9f3037b" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ba51a563-adc8-11e6-9901-0019b9f3037b" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ba51a563-adc8-11e6-9901-0019b9f3037b.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-ba51a563-adc8-11e6-9901-0019b9f3037b.json" source: "Contracts Finder" current_stage: "Tender" buyer: "UK SHARED BUSINESS SERVICES LIMITED" published: "2018-04-04" --- # UK SBS IT150044 LANDesk Support and Maintenance Agreement Buyer: UK SHARED BUSINESS SERVICES LIMITED Current stage: Tender OCID: ocds-b5fd17-ba51a563-adc8-11e6-9901-0019b9f3037b [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-ba51a563-adc8-11e6-9901-0019b9f3037b) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-ba51a563-adc8-11e6-9901-0019b9f3037b.json) ## Summary The UK Shared Business Services Limited is currently seeking proposals for the LANDesk Support and Maintenance Agreement, identified as UK SBS IT150044. This procurement, categorised under IT services, is based in the South West region of England. While the tender period concluded on 14 September 2015, the contract period initially covered from 1 November 2015 to 31 October 2016 included options for a one-year extension. The procurement process is officially recognised as a tender, although it has since been abandoned prior to contract award. This tender presents significant opportunities for IT service providers, particularly those with expertise in software development, support, and management systems like LANDesk. Businesses that can deliver technical support between 7 AM and 7 PM, alongside remote assistance and access to community resources, would be well-positioned to compete. Given the focus on maintaining service levels for 2300 users, companies equipped to handle such scale may find this an advantageous avenue for collaboration with the governmental sector. ## Notice '*** This tender requirement was abandoned prior to a Contract award decision. ***' UKSBS ISS is utilising both the LANDesk Service Desk as their Incident Management and CMDB tool. UK SBS ISS also have deployed LANDesk Management Suite as its Service Management tool. Maintenance agreement will cover both the licences and support for the LANDesk Service Desk and Management Suite products, collectively referred to as LANDesk Total User Management Bundle. Licencing for 2300 users under the LANDesk Total User Management Bundle with support and maintenance. Support to run from 1st November 2015 to 31st October 2016 for 2300 users of LANDesk Total User Management Bundle. UK SBS ISS require: * Technical support for the LANDesk Service Desk and LANDesk Management Suite via phone and self-service portal between the hours of 7am-7pm * Access to e-learning and/or LANDesk community forums * Dedicated technical contacts * Dedicated account manager * Remote support * Hotfix patches for priority 1 issues * Software upgrade protection * Dedicated contact route for priority 1 incidents The Contract Term is the 1st November 2015 to 31st October 2016 with an option to extend for a further 1 year period. Additional information: As part of the strategic alliance between UK Shared Business Services Ltd (UK SBS) and Crown Commercial Service (CCS), UK SBS can use the CCS eSourcing Suite for future procurements. If you have not yet registered on the eSourcing Suite, this can be done online at https://gpsesourcing.cabinetoffice.gov.uk by following the link 'Register for CCS eSourcing'. Please note that, to register, you must have a valid DUNS number (as provided by Dun and Bradstreet) for the organisation which you are registering, who will be entering into a contract if invited to do so. Once you have registered on the eSourcing Suite, a registered user can express an interest for a specific procurement. This is done by emailing Expressionofinterest@crowncommercial.gov.uk. Your email must clearly state: the name and reference for the procurement you wish to register for; the name of the registered Bidder; and the name and contact details for the registered individual sending the email. Crown Commercial Service will process the email and then enable the Bidder to access the procurement online via the e-Sourcing Suite. The registered user will receive a notification email to alert them once this has been done. The Sourcing documents can then be accessed on the eSourcing Suite at: https://gpsesourcing.cabinetoffice.gov.uk using the instructions detailed in the Specification documents within Contracts Finder. As a user of the e-Sourcing Suite you will have access to Emptoris email messaging service which facilitates all messages sent to you and from you in relation to any specific RFX event. Please note it is your responsibility to access these emails on a regular basis to ensure you have sight of all relevant information. For technical assistance on use of the e-Sourcing Suite please contact Crown Commercial Service Helpdesk : Telephone: 0345 010 3503 Training documents to support Bidders utilise Emptoris CCS eSourcing are available in the Contracts Finder Tender documents section. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9e31f56f-fb39-4bbf-8deb-4f4b1387feea | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not applicable | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 4 Apr 2018 | | Submission deadline | 14 Sep 2015 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Nov 2015 - 31 Oct 2016 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | UK SHARED BUSINESS SERVICES LIMITED | | Locality | SWINDON | | Post town | Swindon | | Postcode | SN2 1FF | | Country | England | | ITL 1 | TLK South West (England) | | ITL 2 | TLK7 Gloucestershire and Wiltshire | | ITL 3 | TLK71 Swindon | | Local authority | Swindon | | Electoral ward | Rodbourne Cheney | | Westminster constituency | Swindon North | | Delivery location | TLK South West (England) | ## CPV Codes ### Divisions - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support ### Codes - 48000000 - Software package and information systems - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 4 Apr 2018 at 09:29 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/9e31f56f-fb39-4bbf-8deb-4f4b1387feea - 18 Nov 2016 at 20:16 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/9e31f56f-fb39-4bbf-8deb-4f4b1387feea ## Documents - https://www.contractsfinder.service.gov.uk/Notice/9e31f56f-fb39-4bbf-8deb-4f4b1387feea 4th April 2018 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/720c386c-4dec-424c-8665-1fbfe46a91ca Bidder Login to Emptoris - https://www.contractsfinder.service.gov.uk/Notice/Attachment/f1b8aec3-03d4-44ff-ace7-134fef8fae65 Invitation to Quote - https://www.contractsfinder.service.gov.uk/Notice/Attachment/e42d18d8-67dc-480d-be58-b25416d3bd6d Invitation to Quote Questions - https://www.contractsfinder.service.gov.uk/Notice/Attachment/A108DD3A-8B40-4BD9-9D7A-DEF85BFB671B AW4.1 Contract Terms - https://www.contractsfinder.service.gov.uk/Notice/Attachment/6D457AD2-C89A-44AD-9104-C9AE86836F92 AW5.2 Price Schedule - https://www.contractsfinder.service.gov.uk/Notice/Attachment/0230dff1-5290-4e83-b740-b6125f4695a2 Bidder Training - https://www.contractsfinder.service.gov.uk/Notice/Attachment/56e07921-96ed-455f-a6b2-fb69ea2c7732 Bidder Login to Emptoris - https://www.contractsfinder.service.gov.uk/Notice/Attachment/99ecce61-8562-42ca-ad5d-dc921e1b1469 Invitation to Quote - https://www.contractsfinder.service.gov.uk/Notice/Attachment/0a3bbfe5-c999-443a-80be-17887cea60d0 Invitation to Quote Questions - https://www.contractsfinder.service.gov.uk/Notice/Attachment/40d5d61d-d929-4f78-89be-a7be5bae0a44 Bidder Training ## Notice URLs - https://gpsesourcing.cabinetoffice.gov.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ba51a563-adc8-11e6-9901-0019b9f3037b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ba51a563-adc8-11e6-9901-0019b9f3037b.json.