---
title: "RFI - Customer Video Triage Technology"
ocid: "ocds-b5fd17-ba52ad6d-5202-4077-992e-69eb09de86fa"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ba52ad6d-5202-4077-992e-69eb09de86fa"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ba52ad6d-5202-4077-992e-69eb09de86fa.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ba52ad6d-5202-4077-992e-69eb09de86fa.json"
source: "Contracts Finder"
current_stage: "Planning"
buyer: "CHP"
published: "2025-01-30"
---

# RFI - Customer Video Triage Technology

Buyer: CHP  
Current stage: Planning  
OCID: ocds-b5fd17-ba52ad6d-5202-4077-992e-69eb09de86fa

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-ba52ad6d-5202-4077-992e-69eb09de86fa)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-ba52ad6d-5202-4077-992e-69eb09de86fa.json)

## Summary

CHP is currently in the planning stage for a Request for Information (RFI) concerning Customer Video Triage Technology aimed at enhancing their customer service department. This procurement process is focused on assessing the market capabilities and refining future specifications. The industry category is communication and multimedia software, with a delivery location in the United Kingdom, specifically England. Key dates include the engagement end date, which is set for 20th February 2025. This early market engagement notice was initially published on 30th January 2025.

This RFI presents a significant opportunity for businesses specialising in communication and multimedia software. SMEs and VCSEs are particularly encouraged to participate. The information gathered from this process will help CHP understand the current market landscape and supplier capabilities, offering businesses a chance to influence future procurement specifications and increase their market visibility. The engagement through this RFI could lead to substantial business growth for companies that provide innovative customer service technologies. Interested parties should submit their RFIs via the ProContract e-tendering portal.

## Notice

CHP are seeking information on the potential of customer video triage technology in our customer service department. The purpose of this Request for Information (RFI) exercise is to: * assess the capabilities within current markets to deliver a potential solution * allow CHP to assess supplier responses to help us to refine the specification and requirements of any potential future procurement process * enable CHP to develop its knowledge understanding of the market This exercise is a RFI as part of a market consultation, it does not constitute a formal procurement process or Invitation to Tender. Additional information: Please submit RFIs via the ProContract e-tendering portal. You can access the RFI document on the ProContract portal: https://procontract.due-north.com/Advert/Index?advertId=569606e0-22df-ef11-8133-005056b64545 If your organisation is not registered on ProContract click on the following link https://procontract.due-north.com/register, and complete the free registration process.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/87c0f328-e0e3-41cf-94be-a0a0d3cc1b34 |
| Notice type | Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Not specified |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Jan 2025 |
| Submission deadline | Not specified |
| Future notice date | 20 Feb 2025 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CHP |
| Locality | CHELMSFORD |
| Post town | Chelmsford |
| Postcode | CM2 5LB |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH36 Heart of Essex |
| Local authority | Chelmsford |
| Electoral ward | Chelmer Village and Beaulieu Park |
| Westminster constituency | Chelmsford |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48500000 - Communication and multimedia software package

## Release History

- 30 Jan 2025 at 16:37 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/87c0f328-e0e3-41cf-94be-a0a0d3cc1b34

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/87c0f328-e0e3-41cf-94be-a0a0d3cc1b34
  30th January 2025 - Early engagement notice on Contracts Finder

## Notice URLs

- https://procontract.due-north.com/Advert/Index?advertId=569606e0-22df-ef11-8133-005056b64545
- https://procontract.due-north.com/register
- https://www.chp.org.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ba52ad6d-5202-4077-992e-69eb09de86fa. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ba52ad6d-5202-4077-992e-69eb09de86fa.json.