---
title: "Microsoft Unified Support"
ocid: "ocds-b5fd17-ba68365d-d39e-449b-8ab0-d182b7557eb7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ba68365d-d39e-449b-8ab0-d182b7557eb7"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ba68365d-d39e-449b-8ab0-d182b7557eb7.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ba68365d-d39e-449b-8ab0-d182b7557eb7.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DFTC - DEPARTMENT FOR TRANSPORT"
published: "2024-09-23"
---

# Microsoft Unified Support

Buyer: DFTC - DEPARTMENT FOR TRANSPORT  
Current stage: Award  
OCID: ocds-b5fd17-ba68365d-d39e-449b-8ab0-d182b7557eb7

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-ba68365d-d39e-449b-8ab0-d182b7557eb7)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-ba68365d-d39e-449b-8ab0-d182b7557eb7.json)

## Summary

The Department for Transport (DfTc) in London has completed the tender process for an annual support contract titled "Microsoft Unified Support." This contract, classified under the IT services industry (CPV code 72000000), entails comprehensive help for all Microsoft software, including reactive issue resolution, training, and onsite support for problem resolution caused by Microsoft products. The contract spans a year from 25th September 2024 to 24th September 2025, with a total value of £249,204. The procurement method was selective through a call-off from a framework agreement, and the award was finalised on 20th September 2024. Key locations serviced include the United Kingdom, British Overseas Territories, the Channel Islands, Europe, the Isle of Man, and other global destinations.

This tender presents a growth opportunity for businesses specialising in IT services, particularly in software support and consulting. Companies with expertise in managing and resolving issues related to Microsoft products or providing training on these products will find this tender aligns well with their services. Despite being a call-off from a framework agreement, businesses that can offer proactive and reactive support in a broad geographical area can benefit from the sustained and detailed demands of this contract. Since it requires advanced technical resources, larger firms with extensive capabilities in Microsoft solutions would be particularly well-suited to compete for similar future opportunities.

## Notice

Annual Support Contract. Renewal of Microsoft Premium Support contract.This is an annual support contract which covers all Microsoft software and provides us with access to the Microsoft technical resources to resolve any reactive issues and pro-actively manage our Microsoft estate. Which also provides us with training and knowledge (chalk and talk is one of them). Which comes under our proactive services. This also gives us Problem Resolution Support - where we feel Microsoft product has caused a problem - onsite support is given and escalation assistance.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ed0d4911-e3e9-4221-8647-72fa24c86a35 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Sep 2024 |
| Submission deadline | 16 Sep 2024 |
| Future notice date | Not specified |
| Award date | 19 Sep 2024 |
| Contract period | 24 Sep 2024 - 24 Sep 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £249,204 |
| Lots value | Not specified |
| Awards value | £249,204 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DFTC - DEPARTMENT FOR TRANSPORT |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 4DR |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | Vincent Square |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MICROSOFT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 23 Sep 2024 at 08:00 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ed0d4911-e3e9-4221-8647-72fa24c86a35

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ed0d4911-e3e9-4221-8647-72fa24c86a35
  23rd September 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/8a723c78-4837-4e6c-af2b-861dbb3f5a75
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ba68365d-d39e-449b-8ab0-d182b7557eb7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ba68365d-d39e-449b-8ab0-d182b7557eb7.json.