---
title: "Appointment of a Strategic Partner to Support and Supply the Friends and Family Test to The Royal Marsden NHS Foundation Trust"
ocid: "ocds-b5fd17-ba69ab79-fb33-4ee2-b34f-4477339328d8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ba69ab79-fb33-4ee2-b34f-4477339328d8"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ba69ab79-fb33-4ee2-b34f-4477339328d8.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ba69ab79-fb33-4ee2-b34f-4477339328d8.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CHELSEA & WESTMINSTER HOSPITAL AND THE ROYAL MARSDEN NHS FOUNDATION TRUSTS"
published: "2019-09-20"
---

# Appointment of a Strategic Partner to Support and Supply the Friends and Family Test to The Royal Marsden NHS Foundation Trust

Buyer: CHELSEA & WESTMINSTER HOSPITAL AND THE ROYAL MARSDEN NHS FOUNDATION TRUSTS  
Current stage: Award  
OCID: ocds-b5fd17-ba69ab79-fb33-4ee2-b34f-4477339328d8

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## Summary

The procurement process involved the appointment of a strategic partner to support and supply the Friends and Family Test for the Royal Marsden NHS Foundation Trust, located in London. The procurement was initiated as a tender under the G-Cloud 10 Framework Agreement and classified as survey analysis services. The tender period concluded on 4th March 2019, with a contract value of £54,420, commencing on 1st May 2019 and set to last until 30th April 2022. The buyer for this initiative was Chelsea & Westminster Hospital and The Royal Marsden NHS Foundation Trusts.

This tender presents significant growth opportunities for businesses specialising in patient experience services and survey analysis. Companies equipped to provide innovative feedback systems and data analytics, particularly small and medium-sized enterprises (SMEs), would be well-positioned to compete in this tender process. Given the ongoing expansion of the Trust, including a new cancer facility, there may also be chances for collaboration on future projects that align with the healthcare industry's demands.

## Notice

This contract was for the Patient experience service at the Royal Marsden NHS Foundation Trust. As the Trust continues to expand, including introducing a brand new cancer facility, a provider of a patient feedback system and solution for collecting, analysing and reporting information of the Friends and Family Test (FFT) was needed. Mini competition was completed via G-Cloud 10 Framework Agreement (RM1557.10).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/fc7a9d8e-a108-43a3-927f-089bb4ad0471 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Sep 2019 |
| Submission deadline | 4 Mar 2019 |
| Future notice date | Not specified |
| Award date | 23 Apr 2019 |
| Contract period | 30 Apr 2019 - 30 Apr 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £54,420 |
| Lots value | Not specified |
| Awards value | £54,420 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CHELSEA & WESTMINSTER HOSPITAL AND THE ROYAL MARSDEN NHS FOUNDATION TRUSTS |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW10 0XD |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI33 Kensington & Chelsea and Hammersmith & Fulham |
| Local authority | Hammersmith and Fulham |
| Electoral ward | Sands End |
| Westminster constituency | Chelsea and Fulham |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HEALTHCARE COMMUNICATIONS |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79311300 - Survey analysis services

## Release History

- 20 Sep 2019 at 11:13 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/fc7a9d8e-a108-43a3-927f-089bb4ad0471

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/fc7a9d8e-a108-43a3-927f-089bb4ad0471
  20th September 2019 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ba69ab79-fb33-4ee2-b34f-4477339328d8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ba69ab79-fb33-4ee2-b34f-4477339328d8.json.