---
title: "Victim Satisfaction Survey Award"
ocid: "ocds-b5fd17-ba7d1f1b-d688-4ca3-be15-8d08ab1c191b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ba7d1f1b-d688-4ca3-be15-8d08ab1c191b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ba7d1f1b-d688-4ca3-be15-8d08ab1c191b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ba7d1f1b-d688-4ca3-be15-8d08ab1c191b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HAMPSHIRE CONSTABULARY"
published: "2024-10-07"
---

# Victim Satisfaction Survey Award

Buyer: HAMPSHIRE CONSTABULARY  
Current stage: Award  
OCID: ocds-b5fd17-ba7d1f1b-d688-4ca3-be15-8d08ab1c191b

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## Summary

Hampshire Constabulary has awarded a contract for the "Victim Satisfaction Survey Award" focusing on customer survey services within the South East region of the United Kingdom. The project, categorised under the industry of customer survey services (CPV code: 79342310), involves the development of a victim experience management platform for surveys and insights using Smart-Text Analytics functionality. The contract, awarded to ROL Solutions Ltd t/a GovMetric, spans from 30th June 2024 to 29th June 2025 with options to extend for up to two additional one-year periods. The procurement process was carried out through a selective method, specifically a call-off from a framework agreement, and the total contract value amounts to £86,976.

This tender presents significant opportunities for Small and Medium-sized Enterprises (SMEs) and Voluntary, Community, and Social Enterprises (VCSEs) specialising in customer satisfaction and survey analytics. Businesses with expertise in creating tailored survey platforms and conducting comprehensive satisfaction studies will find this contract highly beneficial for their portfolio and growth. Engaging in this project with Hampshire Constabulary can help businesses establish a strong foothold in public sector contracts and demonstrate their capabilities in managing complex survey services.

## Notice

A service for gathering victim customer feedback. Victim experience management platform for surveys and insights with bespoke taxonomy for Smart-Text Analytics functionality. The call off contract is for 12 months with 2 x 12 months extension options.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1c9fd289-8ec5-44eb-8c5d-cba9ce78a64f |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Oct 2024 |
| Submission deadline | 10 Jun 2024 |
| Future notice date | Not specified |
| Award date | 9 Jun 2024 |
| Contract period | 29 Jun 2024 - 29 Jun 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £86,976 |
| Lots value | Not specified |
| Awards value | £28,992 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HAMPSHIRE CONSTABULARY |
| Locality | WINCHESTER |
| Post town | Southampton |
| Postcode | SO23 8ZD |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ36 Central Hampshire |
| Local authority | Winchester |
| Electoral ward | St Bartholomew |
| Westminster constituency | Winchester |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ROL SOLUTIONS LTD T/A GOVMETRIC |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342310 - Customer survey services

## Release History

- 7 Oct 2024 at 12:43 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1c9fd289-8ec5-44eb-8c5d-cba9ce78a64f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1c9fd289-8ec5-44eb-8c5d-cba9ce78a64f
  7th October 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ba7d1f1b-d688-4ca3-be15-8d08ab1c191b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ba7d1f1b-d688-4ca3-be15-8d08ab1c191b.json.