---
title: "Continuance of an existing service (eCase)"
ocid: "ocds-b5fd17-ba8db4ef-15a3-4e8d-8352-0c68ac63acd3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ba8db4ef-15a3-4e8d-8352-0c68ac63acd3"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ba8db4ef-15a3-4e8d-8352-0c68ac63acd3.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ba8db4ef-15a3-4e8d-8352-0c68ac63acd3.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2025-03-18"
---

# Continuance of an existing service (eCase)

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-ba8db4ef-15a3-4e8d-8352-0c68ac63acd3

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-ba8db4ef-15a3-4e8d-8352-0c68ac63acd3.json)

## Summary

The procurement process involves H M Revenue & Customs (HMRC) securing the ongoing services for the eCase system, a case management tool designed to assist in the handling of Freedom of Information (FOI) and Subject Access Requests (SAR). This procurement falls under the IT services category, specifically consulting, software development, Internet, and support. HMRC, located at 100 Parliament Street, London, has completed the tender process, awarding the contract to Fivium Ltd, a large-scale supplier situated at 16 Great Queen Street, London. The procurement method employed was a selective call-off from a framework agreement, and the contract period begins on 19 January 2024, ending on 18 January 2027. Key dates include the tender closing on 8 January 2024 and the award date being 25 January 2024.

This tender offers significant growth opportunities for IT service providers, particularly those specialising in case management solutions and public sector compliance software. Small and medium-sized enterprises (SMEs) capable of delivering robust and scalable IT systems are particularly well-positioned to compete and thrive under such contracts. The project’s focus on FOI and SAR management highlights the importance of experience and expertise in public sector data handling, compliance, and information security. Companies that can provide innovative solutions in these areas will benefit from this partnership with HMRC, thereby expanding their footprint in the government sector.

## Notice

Procurement of eCase, a case management system to help HMRC manage Freedom of Information requests (FOI) and Subject Access Requests (SAR) .

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d6c73378-e525-4585-bbdf-42c81a05ca89 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Mar 2025 |
| Submission deadline | 8 Jan 2024 |
| Future notice date | Not specified |
| Award date | 25 Jan 2024 |
| Contract period | 19 Jan 2024 - 18 Jan 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,531,016 |
| Lots value | Not specified |
| Awards value | £1,898,262 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | LONDON |
| Post town | Southend-on-Sea |
| Postcode | SS99 1AA |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH31 Southend-on-Sea |
| Local authority | Southend-on-Sea |
| Electoral ward | Victoria |
| Westminster constituency | Southend East and Rochford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FIVIUM |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 18 Mar 2025 at 15:45 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d6c73378-e525-4585-bbdf-42c81a05ca89
- 22 Feb 2024 at 16:59 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d6c73378-e525-4585-bbdf-42c81a05ca89

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d6c73378-e525-4585-bbdf-42c81a05ca89
  18th March 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/7e84f318-7d65-41d2-adad-ebabdce94ae4

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ba8db4ef-15a3-4e8d-8352-0c68ac63acd3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ba8db4ef-15a3-4e8d-8352-0c68ac63acd3.json.