---
title: "Highways England Service Desk and End User Support"
ocid: "ocds-b5fd17-bab1e3a5-a0b0-4b70-abb0-92cd5263959f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-bab1e3a5-a0b0-4b70-abb0-92cd5263959f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-bab1e3a5-a0b0-4b70-abb0-92cd5263959f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-bab1e3a5-a0b0-4b70-abb0-92cd5263959f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HIGHWAYS ENGLAND"
published: "2018-03-05"
---

# Highways England Service Desk and End User Support

Buyer: HIGHWAYS ENGLAND  
Current stage: Award  
OCID: ocds-b5fd17-bab1e3a5-a0b0-4b70-abb0-92cd5263959f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-bab1e3a5-a0b0-4b70-abb0-92cd5263959f)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-bab1e3a5-a0b0-4b70-abb0-92cd5263959f.json)

## Summary

The procurement process pertains to the contract titled "Highways England Service Desk and End User Support," initiated by Highways England, a governmental body located in Leeds, England. This tender falls within the information technology services sector and has been completed. The procurement process commenced with a tender period that ended on 4th December 2017, with the contract period running from 26th January 2018 to 26th January 2023. The awarded contract, valued at £4,439,900, was published on 5th March 2018, indicating a successful conclusion to this procurement effort.

This procurement opportunity is ideal for companies specializing in information technology services, particularly those capable of providing comprehensive support solutions. Businesses that may benefit include IT service providers and managed services companies, particularly larger entities with the capacity to handle significant service desk operations. Competing in this tender could foster growth and expansion for organisations adept in service delivery within the public sector.

## Notice

Highways England Service Desk and End User Support

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3918098c-f1e2-435f-a52a-84c4d59f554b |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Mar 2018 |
| Submission deadline | 4 Dec 2017 |
| Future notice date | Not specified |
| Award date | 10 Jan 2018 |
| Contract period | 26 Jan 2018 - 26 Jan 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £4,439,900 |
| Lots value | Not specified |
| Awards value | £4,439,900 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HIGHWAYS ENGLAND |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS11 9AT |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Beeston & Holbeck |
| Westminster constituency | Leeds South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DAISY IT MANAGED SERVICES |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 5 Mar 2018 at 14:47 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3918098c-f1e2-435f-a52a-84c4d59f554b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3918098c-f1e2-435f-a52a-84c4d59f554b
  5th March 2018 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-bab1e3a5-a0b0-4b70-abb0-92cd5263959f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-bab1e3a5-a0b0-4b70-abb0-92cd5263959f.json.