---
title: "GSS24500 - Customer Support Advisor"
ocid: "ocds-b5fd17-bac5d2ec-f53c-4c10-b2bc-2e2b19b1261a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-bac5d2ec-f53c-4c10-b2bc-2e2b19b1261a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-bac5d2ec-f53c-4c10-b2bc-2e2b19b1261a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-bac5d2ec-f53c-4c10-b2bc-2e2b19b1261a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UK SHARED BUSINESS SERVICES LIMITED"
published: "2024-08-15"
---

# GSS24500 - Customer Support Advisor

Buyer: UK SHARED BUSINESS SERVICES LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-bac5d2ec-f53c-4c10-b2bc-2e2b19b1261a

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-bac5d2ec-f53c-4c10-b2bc-2e2b19b1261a)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-bac5d2ec-f53c-4c10-b2bc-2e2b19b1261a.json)

## Summary

The recently concluded procurement process, conducted by UK Shared Business Services Limited, sought to secure the temporary provision of a Customer Support Advisor under the title "GSS24500 - Customer Support Advisor." This requirement was sourced via the Crown Commercial Services Framework RM6277 Non Clinical Staffing, within the industry category of supply services of personnel including temporary staff (CPV 79620000). The role is based in Swindon, England, with postal code SN2 1FL. The procurement stage is at the award stage, with the contract period starting on 12th August 2024 and ending on 15th July 2025. The total contract value is £35,984.19 GBP. The procurement method employed was selective, specifically a call-off from a framework agreement.

This tender provides significant opportunities for businesses specializing in temporary staffing and personnel supply services. The awarded contract, with a reasonable value and defined contract period, suggests a sustained demand for temporary support roles, ideal for companies adept in providing skilled personnel on a temporary basis. Small and medium-sized enterprises (SMEs) would be well-suited to compete in similar future tenders, given the suitability criteria noted in the procurement details. Additionally, firms with experience in handling UK public sector contracts could leverage such opportunities to strengthen their service portfolios and expand their market presence.

## Notice

***This is an award notice, not a call for competition*** Requirement was sourced via Crown Commercial Services Framework RM6277 Non Clinical Staffing to provide UK Shared Business Services the temporary provision of a Customer Support Advisor.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0d0a2b04-8a9b-4a9d-ace3-c1be546280c1 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Aug 2024 |
| Submission deadline | 24 Jul 2024 |
| Future notice date | Not specified |
| Award date | 8 Aug 2024 |
| Contract period | 11 Aug 2024 - 15 Jul 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £35,984 |
| Lots value | Not specified |
| Awards value | £35,984 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UK SHARED BUSINESS SERVICES LIMITED |
| Locality | SWINDON |
| Post town | Swindon |
| Postcode | SN2 1UH |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK71 Swindon |
| Local authority | Swindon |
| Electoral ward | Rodbourne Cheney |
| Westminster constituency | Swindon North |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HAYS SPECIALIST RECRUITMENT |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79620000 - Supply services of personnel including temporary staff

## Release History

- 15 Aug 2024 at 10:19 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0d0a2b04-8a9b-4a9d-ace3-c1be546280c1

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0d0a2b04-8a9b-4a9d-ace3-c1be546280c1
  15th August 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/5131efa9-b3e3-4afc-abdf-125f584e8f80
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/6f86b6e8-d082-4aeb-a0e8-aa9becf85bf6

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-bac5d2ec-f53c-4c10-b2bc-2e2b19b1261a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-bac5d2ec-f53c-4c10-b2bc-2e2b19b1261a.json.