---
title: "NHS 111 Services"
ocid: "ocds-b5fd17-baf1098f-92c2-48f5-a508-028a7530ecb4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-baf1098f-92c2-48f5-a508-028a7530ecb4"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-baf1098f-92c2-48f5-a508-028a7530ecb4.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-baf1098f-92c2-48f5-a508-028a7530ecb4.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS SHARED BUSINESS SERVICES"
published: "2017-04-03"
---

# NHS 111 Services

Buyer: NHS SHARED BUSINESS SERVICES  
Current stage: Award  
OCID: ocds-b5fd17-baf1098f-92c2-48f5-a508-028a7530ecb4

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## Summary

The NHS Shared Business Services is awarding a contract for the provision of NHS 111 Services, which involves a telephonic advice and support helpline for urgent healthcare concerns across London, specifically in Brent, Hounslow, Harrow, and Ealing. The procurement process is currently in the Award stage, with the contract term starting from 1st April 2017 to 31st March 2018. The contract's total value is £4,028,622, following a direct award method. The tender period concluded on 31st March 2017, and this service is categorised under health and social work services (CPV code 85000000).

This tender presents significant opportunities for businesses in the healthcare services sector, particularly those offering telehealth or emergency response solutions. Companies that specialise in urgent care services, telecommunication providers, or health consultancy firms would be well-suited to engage with this market. Participation in future competitive processes anticipated by the NHS Shared Business Services could also facilitate broader contractual prospects as new service standards evolve throughout 2017.

## Notice

The service is for provision of direct access, telephonic advice and support helpline to respond to urgent healthcare concerns of patients. NHS 111 forms an essential and integral element of the local Urgent Care System across Brent, Hounslow, Harrow and Ealing. Clinical triage of patient requests for support is undertaken to inform the provision of immediate advice regarding the direction to access emergency, urgent and more routine health care services. The award of the interim contract will ensure continuation of essential healthcare service provision whilst the contracting authority completed its redesign work that will take account of recently released new service standards and requirements published by NHS England. The Contracting Authority plans for market engagement to taken during early/mid 2017 to inform the preparations for a competitive process that will establish a more substantive contract(s) to deliver the new requirements of the Contracting Authority following the current redesign work. The award of this interim contract to the incumbent provider is considered a proportionate decision given the current circumstances and recognising the role that competition will play as the new requirements of the Contracting Authority more fully emerge during 2017.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/eb763fe0-0c15-4526-af7d-517ef5afde40 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Apr 2017 |
| Submission deadline | 31 Mar 2017 |
| Future notice date | Not specified |
| Award date | 30 Mar 2017 |
| Contract period | 31 Mar 2017 - 31 Mar 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £4,028,622 |
| Lots value | Not specified |
| Awards value | £4,028,622 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS SHARED BUSINESS SERVICES |
| Locality | LONDON |
| Post town | North West London |
| Postcode | NW1 5JD |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | Marylebone |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CARE |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services

## Release History

- 3 Apr 2017 at 13:18 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/eb763fe0-0c15-4526-af7d-517ef5afde40

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/eb763fe0-0c15-4526-af7d-517ef5afde40
  3rd April 2017 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-baf1098f-92c2-48f5-a508-028a7530ecb4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-baf1098f-92c2-48f5-a508-028a7530ecb4.json.