---
title: "DWP Non-Geographic Numbers"
ocid: "ocds-b5fd17-bb1fe71e-2e84-4b0d-819f-90e944921468"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-bb1fe71e-2e84-4b0d-819f-90e944921468"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-bb1fe71e-2e84-4b0d-819f-90e944921468.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-bb1fe71e-2e84-4b0d-819f-90e944921468.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2023-03-15"
---

# DWP Non-Geographic Numbers

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-bb1fe71e-2e84-4b0d-819f-90e944921468

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-bb1fe71e-2e84-4b0d-819f-90e944921468)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-bb1fe71e-2e84-4b0d-819f-90e944921468.json)

## Summary

The Department for Work and Pensions awarded the contract for the Non-Geographic Numbers service to Vodafone Limited as part of a selective procurement process. The contract, valued at £57,820,000, has a duration from 19th February 2023 to 18th February 2026, to provide telecommunications services primarily for benefit-related queries within the UK.

This tender presents an opportunity for telecommunications businesses to explore providing services for government departments. The Department for Work and Pensions, located in Blackpool, England, initiated this tender under the services category. The procurement method involved calling-off from a framework agreement, with the deadline for tender submission set at 18th July 2022, creating a milestone for interested suppliers to engage with the procurement process.

## Notice

The Non-Geographic Numbers (NGN) service is the primary enabler for DWP customers to contact the departmental business units by telephone with benefit related queries from within the UK, via either mobile, landline or payphone, using prefixed freephone numbers, such as 0800, 0808 and 0845. The NGN service is the channel through which customers contact DWP agencies when wishing to create, validate or query their benefit claims.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b4173ed2-0c29-469f-8c5b-c26c26fa1f92 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Mar 2023 |
| Submission deadline | 18 Jul 2022 |
| Future notice date | Not specified |
| Award date | 5 Dec 2022 |
| Contract period | 19 Feb 2023 - 18 Feb 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £96,360,000 |
| Lots value | Not specified |
| Awards value | £57,820,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | BLACKPOOL |
| Post town | Blackpool |
| Postcode | FY4 5ES |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD4 Lancashire |
| ITL 3 | TLD42 Blackpool |
| Local authority | Blackpool |
| Electoral ward | Stanley |
| Westminster constituency | Blackpool South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VODAFONE |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64200000 - Telecommunications services

## Release History

- 15 Mar 2023 at 14:50 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b4173ed2-0c29-469f-8c5b-c26c26fa1f92

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b4173ed2-0c29-469f-8c5b-c26c26fa1f92
  15th March 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/baaf1ce1-3f8b-4cf0-b276-509bfa633d11
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-bb1fe71e-2e84-4b0d-819f-90e944921468. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-bb1fe71e-2e84-4b0d-819f-90e944921468.json.