---
title: "GB-London: Development of a Visitor Experience Training Programme"
ocid: "ocds-b5fd17-bb200dbc-d673-4232-a1f2-bca44abb9515"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-bb200dbc-d673-4232-a1f2-bca44abb9515"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-bb200dbc-d673-4232-a1f2-bca44abb9515.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-bb200dbc-d673-4232-a1f2-bca44abb9515.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "IMPERIAL WAR MUSEUMS"
published: "2024-08-01"
---

# GB-London: Development of a Visitor Experience Training Programme

Buyer: IMPERIAL WAR MUSEUMS  
Current stage: Award  
OCID: ocds-b5fd17-bb200dbc-d673-4232-a1f2-bca44abb9515

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-bb200dbc-d673-4232-a1f2-bca44abb9515)  
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## Summary

Imperial War Museums (IWM) has concluded the procurement process for the development of a Visitor Experience Training Programme, aimed at enhancing visitor engagement across all IWM sites. The awarded contract, with a value of £35,000, falls under the industry category of Recreational, Cultural, and Sporting Services (CPV: 92000000). The procurement stage has reached the award phase, with the contract awarded on 4th July 2024 and set to commence on 2nd September 2024. The contract will run until 28th February 2025. This open procedure sought services to ensure a welcoming and inclusive visitor experience, underscoring IWM's commitment to customer care and museum services across regions including the British Oversea Territories, Channel Islands, Europe, Isle of Man, and the United Kingdom.

This tender presents a significant opportunity for businesses specialising in training programme development, particularly those with a focus on customer service and cultural services. Ethos Farm Limited, a large-scale supplier, has been awarded this contract, reflecting the potential for business growth in similar sectors. Companies with expertise in creating engaging and inclusive training programmes, especially those catering to museums and cultural institutions, would find such opportunities beneficial for expanding their portfolios and establishing credibility within the public sector. This initiative also encourages partnerships with organisations committed to visitor experience excellence.

## Notice

Imperial War Museums is seeking to appoint a consultant training developer to aid us in improving the visitor experience across all of the IWM sites and designing a training programme to ensure uniformity across all of the IWM sites. IWM would like to ensure that we are providing a welcoming, inclusive, and engaging experience for all visitors.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f0d3fda1-7633-4f5a-9b2c-a4e37632299e |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Aug 2024 |
| Submission deadline | 3 Jul 2024 |
| Future notice date | Not specified |
| Award date | 3 Jul 2024 |
| Contract period | 1 Sep 2024 - 28 Feb 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £35,000 |
| Lots value | Not specified |
| Awards value | £35,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | IMPERIAL WAR MUSEUMS |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 6HZ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI44 Lewisham and Southwark |
| Local authority | Southwark |
| Electoral ward | St George's |
| Westminster constituency | Bermondsey and Old Southwark |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ETHOS FARM |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 92 - Recreational, cultural and sporting services

### Codes

- 79342300 - Customer services
- 79342320 - Customer-care services
- 92000000 - Recreational, cultural and sporting services
- 92500000 - Library, archives, museums and other cultural services
- 92521000 - Museum services

## Release History

- 1 Aug 2024 at 14:25 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f0d3fda1-7633-4f5a-9b2c-a4e37632299e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f0d3fda1-7633-4f5a-9b2c-a4e37632299e
  1st August 2024 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=879919464
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-bb200dbc-d673-4232-a1f2-bca44abb9515. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-bb200dbc-d673-4232-a1f2-bca44abb9515.json.