---
title: "Out of Hours Call Handling Service"
ocid: "ocds-b5fd17-bb20f0c6-f0a8-46e9-ac64-991feada1eae"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-bb20f0c6-f0a8-46e9-ac64-991feada1eae"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-bb20f0c6-f0a8-46e9-ac64-991feada1eae.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-bb20f0c6-f0a8-46e9-ac64-991feada1eae.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WEST KENT HOUSING ASSOCIATION"
published: "2025-12-15"
---

# Out of Hours Call Handling Service

Buyer: WEST KENT HOUSING ASSOCIATION  
Current stage: Award  
OCID: ocds-b5fd17-bb20f0c6-f0a8-46e9-ac64-991feada1eae

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## Summary

The procurement process conducted by West Kent Housing Association pertains to an "Out of Hours Call Handling Service," classified under telephone-answering services in the CPV scheme. Located in Sevenoaks, England, the association secured this service through a selective procurement method, specifically a call-off from the National Framework Partnership for social media monitoring and call handling. This tender had reached the award stage as of 15th December 2025, with the contract period commencing on the same date and lasting until 14th December 2026. The total value of the contract is £17,700. The procurement aimed to identify a suitable service provider through a direct award process under a completed tender.

This tender represents a significant opportunity for businesses specialising in niche telephone-answering services, particularly those looking to expand within the framework agreement landscape. The award went to Careium UK Limited, a small enterprise, indicating the inclusive nature of the tender towards SMEs. Businesses with expertise in call handling outside normal business hours are well-positioned to participate in future similar opportunities, noting the industry trend towards leveraging framework agreements for efficient and effective procurement solutions. Engaging in such contracts might allow firms to cultivate lasting partnerships with public sector entities like West Kent Housing Association.

## Notice

*This is for information only, as the contract has been awarded* West Kent Housing Association requires a supply partner for the provision of an out of hours call handling service. This will be a direct award call-off from the National Framework Partnership "Out of Hours Call Handling and Social Media Monitoring Framework".

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/32ff64f0-7052-44d4-a0b0-30b6626e560c |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Dec 2025 |
| Submission deadline | 5 Dec 2025 |
| Future notice date | Not specified |
| Award date | 10 Dec 2025 |
| Contract period | 15 Dec 2025 - 14 Dec 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £17,700 |
| Lots value | Not specified |
| Awards value | £17,700 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WEST KENT HOUSING ASSOCIATION |
| Locality | SEVENOAKS |
| Post town | Tonbridge |
| Postcode | TN13 1AX |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ4 Kent |
| ITL 3 | TLJ46 West Kent |
| Local authority | Sevenoaks |
| Electoral ward | Sevenoaks Town and St John's |
| Westminster constituency | Sevenoaks |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CAREIUM |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79510000 - Telephone-answering services

## Release History

- 15 Dec 2025 at 15:53 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/32ff64f0-7052-44d4-a0b0-30b6626e560c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/32ff64f0-7052-44d4-a0b0-30b6626e560c
  15th December 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-bb20f0c6-f0a8-46e9-ac64-991feada1eae. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-bb20f0c6-f0a8-46e9-ac64-991feada1eae.json.