---
title: "Milestone Care"
ocid: "ocds-b5fd17-bb333cf6-d0ba-4a54-a2f5-6df2b7390752"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-bb333cf6-d0ba-4a54-a2f5-6df2b7390752"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-bb333cf6-d0ba-4a54-a2f5-6df2b7390752.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-bb333cf6-d0ba-4a54-a2f5-6df2b7390752.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT OF WORK AND PENSIONS"
published: "2026-05-05"
---

# Milestone Care

Buyer: DEPARTMENT OF WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-bb333cf6-d0ba-4a54-a2f5-6df2b7390752

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## Summary

The procurement process for the contract titled "Milestone Care" was conducted by the Department of Work and Pensions, located at Caxton House in London. With a primary focus on software maintenance and repair services, this contract is valued at £14,400,000. It was awarded to Mitie Security Limited on 30th April 2026 and is set to run from 14th May 2026 to 30th September 2030. The procurement method was selective, involving a call-off from a framework agreement. The relevant industry category is services, specifically under the CPV code 72267000. The tender stage has been completed, with the awarded contract supporting the Security Control Centre service through the Milestone XProtect Software.

This contract presents substantial business opportunities, particularly for large enterprises specialising in providing comprehensive software support and maintenance. Although suitability for SMEs and Voluntary, Community and Social Enterprises is indicated as low, businesses with significant experience in managing complex security software systems will find this tender beneficial for business growth. By aligning with the Department of Work and Pensions' requirements for the Security Control Centre, companies like Mitie Security Limited could expand their service offerings and consolidate their position in the security solutions market within the United Kingdom.

## Notice

This contract is for the provision of Milestone Care Plus support and maintenance package, which will be utilised under the Security Control Centre (SCC) service, which currently deploys Milestone XProtect Software as part of its service.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/79befe1a-f913-4b94-b945-574f34c22d8d |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 May 2026 |
| Submission deadline | 25 Mar 2026 |
| Future notice date | Not specified |
| Award date | 29 Apr 2026 |
| Contract period | 13 May 2026 - 30 Sep 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £14,400,000 |
| Lots value | Not specified |
| Awards value | £14,400,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT OF WORK AND PENSIONS |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 9NA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MITIE SECURITY |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72267000 - Software maintenance and repair services

## Release History

- 5 May 2026 at 10:37 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/79befe1a-f913-4b94-b945-574f34c22d8d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/79befe1a-f913-4b94-b945-574f34c22d8d
  5th May 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-bb333cf6-d0ba-4a54-a2f5-6df2b7390752. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-bb333cf6-d0ba-4a54-a2f5-6df2b7390752.json.