---
title: "Customer Relations Management (CRM) / Engagement System - AWARD"
ocid: "ocds-b5fd17-bb64df8f-cc8d-4bba-b0b2-d3aa7474e625"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-bb64df8f-cc8d-4bba-b0b2-d3aa7474e625"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-bb64df8f-cc8d-4bba-b0b2-d3aa7474e625.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-bb64df8f-cc8d-4bba-b0b2-d3aa7474e625.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SUNDERLAND COLLEGE"
published: "2022-07-22"
---

# Customer Relations Management (CRM) / Engagement System - AWARD

Buyer: SUNDERLAND COLLEGE  
Current stage: Award  
OCID: ocds-b5fd17-bb64df8f-cc8d-4bba-b0b2-d3aa7474e625

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## Summary

The procurement process for the Customer Relations Management (CRM) / Engagement System is led by Sunderland College, located in Tyne and Wear, United Kingdom. This public tender, classified under the industry category of Customer Relation Management software, was awarded on 22nd July 2022, following an open procurement method. The awarded contract, which has a total duration of 36 months with the option for two additional 12-month extensions, commences on 1st August 2022 and concludes on 31st July 2025. The tender period closed on 9th June 2022.

This tender presents substantial opportunities for businesses specialising in CRM solutions and related software services, particularly those who can offer innovative engagement systems. Small and medium-sized enterprises (SMEs) focused on software development, sales, and marketing strategies will find themselves well-positioned to compete effectively for this contract. The successful delivery of services can enhance their portfolio and foster long-term relationships with educational institutions like Sunderland College.

## Notice

The College have a requirement to contract for the provision of Customer Relations Management (CRM)/ Engagement System, for a period of 36 months with the option to extend for 2 x 12 months.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/04dce54a-1ded-4e27-9fb2-0b0c17d979b8 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Jul 2022 |
| Submission deadline | 9 Jun 2022 |
| Future notice date | Not specified |
| Award date | 21 Jul 2022 |
| Contract period | 31 Jul 2022 - 31 Jul 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SUNDERLAND COLLEGE |
| Locality | TYNE AND WEAR |
| Post town | Sunderland |
| Postcode | SR3 4AH |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC44 Sunderland |
| Local authority | Sunderland |
| Electoral ward | Barnes |
| Westminster constituency | Sunderland Central |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GECKO LABS |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 48445000 - Customer Relation Management software package
- 48480000 - Sales, marketing and business intelligence software package
- 48481000 - Sales or marketing software package
- 72212445 - Customer Relation Management software development services
- 72212480 - Sales, marketing and business intelligence software development services
- 72212481 - Sales or marketing software development services
- 79340000 - Advertising and marketing services

## Release History

- 22 Jul 2022 at 12:50 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/04dce54a-1ded-4e27-9fb2-0b0c17d979b8

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/04dce54a-1ded-4e27-9fb2-0b0c17d979b8
  22nd July 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-bb64df8f-cc8d-4bba-b0b2-d3aa7474e625. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-bb64df8f-cc8d-4bba-b0b2-d3aa7474e625.json.