---
title: "SMART CRM"
ocid: "ocds-b5fd17-bb7e5067-a895-4645-a2e5-b0e491e1dbf6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-bb7e5067-a895-4645-a2e5-b0e491e1dbf6"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-bb7e5067-a895-4645-a2e5-b0e491e1dbf6.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-bb7e5067-a895-4645-a2e5-b0e491e1dbf6.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "Home Office"
published: "2026-09-17"
---

# SMART CRM

Buyer: Home Office  
Current stage: Award  
OCID: ocds-b5fd17-bb7e5067-a895-4645-a2e5-b0e491e1dbf6

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-bb7e5067-a895-4645-a2e5-b0e491e1dbf6)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-bb7e5067-a895-4645-a2e5-b0e491e1dbf6.json)

## Summary

The Home Office procured SMART CRM: SMART Digital Reporting support and hosting services. The requirement covers software support services for the organisation’s digital reporting capability, including the ongoing hosting and support associated with the SMART CRM system. Delivery is in the North West of England. The buying organisation is the Home Office, a central government department. This is a services procurement, classified under CPV 72261000 for software support services. The requirement is relevant to suppliers providing application support, hosted software services, digital reporting platforms or related managed technology services for public sector users. It concerns operational support for an established digital reporting system rather than new construction, physical goods or general consultancy.

The procurement is complete and was awarded to Syrenis Limited on 27 August 2026. The award value is £9,500,000, and the contract runs from 1 September 2026 to 31 August 2029. The opportunity was conducted as a selective procedure through a call-off from a framework agreement. The tender submission deadline was 31 July 2026 at 5pm. The successful supplier is an SME. The procurement was identified as suitable for SMEs and not reserved for voluntary, community or social enterprises. The published data does not set out separate lots or an award-scoring breakdown. The selected supplier will provide the SMART Digital Reporting support and hosting requirement for the Home Office during the stated contract period.

This award demonstrates substantial Home Office demand for multi-year support and hosting of a digital reporting and CRM environment. A credible future competitor would need demonstrable capability in software support services, hosted application operations and the reliable delivery of digital reporting systems for a public sector client. Relevant strengths would include maintaining service continuity, resolving application issues, supporting users and operating hosting arrangements throughout an extended contract lifecycle. The procurement was suitable for SMEs, showing that a smaller specialist technology supplier can be positioned for this type of requirement. Suppliers should also understand how to compete through framework call-offs, as this route was used for the procurement. Experience supporting comparable reporting or CRM platforms would strengthen a future proposition.

## Notice

SMART Digital Reporting (Support and Hosting)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/cf9f2ca8-096c-450e-9585-89d02cdcb896 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Sep 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 27 Aug 2026 |
| Contract period | 1 Sep 2026 - 31 Aug 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £9,500,000 |
| Lots value | Not specified |
| Awards value | £9,500,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Home Office |
| Locality | LONDON |
| Postcode area | South West London |
| Postcode | SW1P 4DF |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SYRENIS LIMITED |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72261000 - Software support services

## Release History

- 17 Sep 2026 at 14:48 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/cf9f2ca8-096c-450e-9585-89d02cdcb896

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/cf9f2ca8-096c-450e-9585-89d02cdcb896
  17th September 2026 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/9791be82-2c20-4c95-8cfa-80bc9f23eb28
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-bb7e5067-a895-4645-a2e5-b0e491e1dbf6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-bb7e5067-a895-4645-a2e5-b0e491e1dbf6.json.