---
title: "Award of Contract - Case Management Solution"
ocid: "ocds-b5fd17-bb9f8b10-ecd9-449e-8ad5-f8e028d6a407"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-bb9f8b10-ecd9-449e-8ad5-f8e028d6a407"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-bb9f8b10-ecd9-449e-8ad5-f8e028d6a407.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-bb9f8b10-ecd9-449e-8ad5-f8e028d6a407.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CAPITALESOURCING"
published: "2019-05-20"
---

# Award of Contract - Case Management Solution

Buyer: CAPITALESOURCING  
Current stage: Award  
OCID: ocds-b5fd17-bb9f8b10-ecd9-449e-8ad5-f8e028d6a407

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## Summary

The Royal Borough of Kensington and Chelsea, through capitalEsourcing, has awarded a contract titled "Award of Contract - Case Management Solution" for the provision of a case management system focused on managing complaints and FOIA requests. The contract, valued at £68,450, was awarded on 1st April 2018 and is set to last for five years, concluding on 31st March 2023. This procurement was conducted using a selective method via a call-off from the G-Cloud framework. The contract is categorised under services and particularly in the area of business transaction and personal business software packages, with delivery located in London.

This award presents significant growth opportunities for businesses specialising in IT solutions and software development, particularly those with experience in case management systems. Small and medium-sized enterprises (SMEs), especially those capable of providing scalable IT services, would be well-suited to compete for similar future tenders or extensions in this area. As councils increasingly rely on efficient digital solutions, businesses in this sector are positioned to benefit from ongoing and expanding demand for innovative software solutions.

## Notice

The Council has awarded a contract for the provision of a case management system for complaints and FOIA requests. The contract was awarded in 2018 for a period of 5 years. Additional information: This procurement was made through a direct award from G-Cloud 10. The Royal Borough of Kensington and Chelsea and Westminster City Council share an IT department. It was essential for the efficient operation of the service that the two boroughs had the same system.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/75b73835-b867-48fa-b630-933f38a64a6a |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 May 2019 |
| Submission deadline | 1 Apr 2018 |
| Future notice date | Not specified |
| Award date | 31 Mar 2018 |
| Contract period | 31 Mar 2018 - 31 Mar 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £68,450 |
| Lots value | Not specified |
| Awards value | £68,450 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CAPITALESOURCING |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1E 6QP |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ICASEWORK |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48400000 - Business transaction and personal business software package

## Release History

- 20 May 2019 at 11:39 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/75b73835-b867-48fa-b630-933f38a64a6a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/75b73835-b867-48fa-b630-933f38a64a6a
  20th May 2019 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.rbkc.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-bb9f8b10-ecd9-449e-8ad5-f8e028d6a407. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-bb9f8b10-ecd9-449e-8ad5-f8e028d6a407.json.