--- title: "Provision of a IT Help Desk (Service Desk) For Rotherham Doncaster and South Humber NHS FT" ocid: "ocds-b5fd17-bba24c27-ba6f-4a6c-a4bb-12ca9bea1c3a" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-bba24c27-ba6f-4a6c-a4bb-12ca9bea1c3a" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-bba24c27-ba6f-4a6c-a4bb-12ca9bea1c3a.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-bba24c27-ba6f-4a6c-a4bb-12ca9bea1c3a.json" source: "Contracts Finder" current_stage: "Planning" buyer: "ROTHERHAM, DONCASTER AND SOUTH HUMBER NHS FT" published: "2019-01-07" --- # Provision of a IT Help Desk (Service Desk) For Rotherham Doncaster and South Humber NHS FT Buyer: ROTHERHAM, DONCASTER AND SOUTH HUMBER NHS FT Current stage: Planning OCID: ocds-b5fd17-bba24c27-ba6f-4a6c-a4bb-12ca9bea1c3a [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-bba24c27-ba6f-4a6c-a4bb-12ca9bea1c3a) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-bba24c27-ba6f-4a6c-a4bb-12ca9bea1c3a.json) ## Summary The procurement process is for the provision of an IT Help Desk (Service Desk) for the Rotherham, Doncaster and South Humber NHS Foundation Trust, located in Doncaster, Yorkshire and the Humber. This project is currently in the planning stage, with a budget of £100,000 allocated for the contract period running from 25 May 2019 to 7 January 2024. A future notice for this tender is expected to be published on 8 February 2019. The contract is classified under helpdesk and support services (CPV code: 72253000). This tender provides significant opportunities for businesses specialising in IT service management solutions, particularly those offering integrated service management systems, workflow automation, and ITIL-compliant processes. Companies with expertise in helpdesk solutions, customer relationship management, and the development of self-help portals will be particularly well-suited to compete for this contract. Engaging in this procurement process can help businesses expand their presence within the healthcare sector, further enhancing their growth potential. ## Notice The Health Informatics department has reviewed its current Service desk toolset (BMC Track-IT) to determine if it is fit for purpose to meet the future requirements of the department, the Trust as a whole and the external partners that Health Informatics department support After the review, it has been recommended and approved that the toolset is replaced with an Integrated Service Management System. Major aims of the Integrated Service Management system will be to save Trust staff time whilst requesting IT and other corporate services functions, such as HR and Training, reducing the number of contacts required and implementing automated workflows. It is acknowledged that increasing the departments alignment to the ITIL framework is essential for the department to cope with the demands of becoming increasingly efficient and providing increasing value to the Trust and our external customers. Further adopting and strengthening ITIL processes is a key work stream contained within the RDaSH ICT Work Programme Schedule which is designed to deliver the Information Communication & Technology Strategy 2016 - 2021. Replacing the current tool set is seen as key requirement to achieve this. Below is a list (not exhaustive) of some of the key feature that the system should be able to deliver Self Help Portal (Including IT, HR, Estates etc) Workflow or process engine Integrated configuration management database Discover / deployment / licensing technology / Asset Management Business Integration Event Management module Incident Management module Request fulfilment module Problem management module Release management module Access management module Integrated Known Error Database Active directory integration Phone / tablet apps ) Ability to manage multiple SLA's CRM - Customer Relationship Management Phone system integration Reporting - Custom Reporting - Scheduled ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/44de1b94-8c10-45ac-9d3f-b3552f77b4ec | | Notice type | Planned Procurement Notice | | Procurement type | Standard | | Procurement category | Not specified | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 7 Jan 2019 | | Submission deadline | Not specified | | Future notice date | 8 Feb 2019 | | Award date | Not specified | | Contract period | 24 May 2019 - 7 Jan 2024 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £100,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | ROTHERHAM, DONCASTER AND SOUTH HUMBER NHS FT | | Locality | DONCASTER | | Post town | Doncaster | | Postcode | DN4 8QN | | Country | England | | ITL 1 | TLE Yorkshire and The Humber | | ITL 2 | TLE3 South Yorkshire | | ITL 3 | TLE35 Doncaster | | Local authority | Doncaster | | Electoral ward | Balby South | | Westminster constituency | Doncaster Central | | Delivery location | TLE Yorkshire and The Humber | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72253000 - Helpdesk and support services ## Release History - 7 Jan 2019 at 14:22 - Planning - Planned Procurement Notice - https://www.contractsfinder.service.gov.uk/Notice/44de1b94-8c10-45ac-9d3f-b3552f77b4ec ## Documents - https://www.contractsfinder.service.gov.uk/Notice/44de1b94-8c10-45ac-9d3f-b3552f77b4ec 7th January 2019 - Future opportunity notice on Contracts Finder ## Notice URLs - https://www.rdash.nhs.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-bba24c27-ba6f-4a6c-a4bb-12ca9bea1c3a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-bba24c27-ba6f-4a6c-a4bb-12ca9bea1c3a.json.