--- title: "Engaging water customers for better business outcomes" ocid: "ocds-b5fd17-bbad6a2f-ae5b-4668-88a9-f7a2ee9b050c" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-bbad6a2f-ae5b-4668-88a9-f7a2ee9b050c" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-bbad6a2f-ae5b-4668-88a9-f7a2ee9b050c.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-bbad6a2f-ae5b-4668-88a9-f7a2ee9b050c.json" source: "Contracts Finder" current_stage: "Tender" buyer: "CONSUMER COUNCIL FOR WATER" published: "2024-09-13" --- # Engaging water customers for better business outcomes Buyer: CONSUMER COUNCIL FOR WATER Current stage: Tender OCID: ocds-b5fd17-bbad6a2f-ae5b-4668-88a9-f7a2ee9b050c [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-bbad6a2f-ae5b-4668-88a9-f7a2ee9b050c) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-bbad6a2f-ae5b-4668-88a9-f7a2ee9b050c.json) ## Summary The Consumer Council for Water (CCW) is seeking a supplier to undertake research to improve customer engagement with water and sewerage companies in England and Wales. The project, titled "Water Affordability Customer Research 2024", aims to understand how customers want to hold water companies accountable for their services and how they can participate in decision-making processes. The tender period ends on 27th September 2024, with the contract expected to start on 15th October 2024 and end on 31st March 2025. The procurement method is a limited, competitive quotation below the threshold, with a total contract value of £120,000. This opportunity is available for SMEs and VCSEs, covering regions across the United Kingdom. This tender presents a significant growth opportunity for businesses specialising in customer research, particularly those with experience in utilities and public service sectors. Companies that can offer innovative and effective engagement strategies will be well-positioned to compete. The project aims to develop comprehensive models and principles that enhance customer engagement and accountability, offering a platform for businesses to showcase their expertise in meaningful customer interaction and sustainable business planning in the water industry. ## Notice The supplier is required to undertake research with customers and consumers of water and sewerage companies in England and Wales to establish: - what holding water companies and their executives to account for the delivery of everyday services means to water customers, how this should be done, by whom, and what customers want from it - how to make this process accessible and engaging for a wide range of people to take part in what they feel is important for their water company to ask about or consult them on, in order to feed into and improve the everyday services (business as usual) they receive and five year water company business plans and how this should be done, including how they should be supported to participate in decision making with companies. - what they feel they are sensibly able to contribute to, to provide meaningful input to inform every day services and planning for future water and sewerage services and bills - identification of alternative approaches to direct customer engagement and out of these, which would be acceptable to customer and how this would fit into business planning - an output of this will be a set of principles and supporting models for holding companies to account and increasing customer engagement and representation in water companies This builds on CCW's published research of May 2020, which looked at how consumers wanted to be engaged around business as usual operations and water company business plans. Additional information: Documents are available via the Bravo Solutions e-tendering platform. URL given below. All bids and communications must be submitted through this portal. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ef35365d-8451-4577-b7ae-b67f28e4df3f | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Limited | | Procurement method details | Competitive quotation (below threshold) | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 13 Sep 2024 | | Submission deadline | 27 Sep 2024 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 14 Oct 2024 - 31 Mar 2025 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £120,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | CONSUMER COUNCIL FOR WATER | | Locality | BIRMINGHAM | | Post town | Birmingham | | Postcode | B2 4BH | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG31 Birmingham | | Local authority | Birmingham | | Electoral ward | Ladywood | | Westminster constituency | Birmingham Ladywood | | Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England), TLL Wales | ## CPV Codes ### Divisions - 65 - Public utilities - 80 - Education and training services ### Codes - 65100000 - Water distribution and related services - 80511000 - Staff training services ## Release History - 13 Sep 2024 at 08:31 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/ef35365d-8451-4577-b7ae-b67f28e4df3f - 13 Sep 2024 at 08:21 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/ef35365d-8451-4577-b7ae-b67f28e4df3f - 9 Sep 2024 at 17:02 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/ef35365d-8451-4577-b7ae-b67f28e4df3f ## Documents - https://www.contractsfinder.service.gov.uk/Notice/ef35365d-8451-4577-b7ae-b67f28e4df3f 13th September 2024 - Opportunity notice on Contracts Finder - https://public.bravosolution.co.uk/consumer-council-water Link to eSourcing Portal - https://public.bravosolution.co.uk Link to eSourcing Portal - Amended address ## Notice URLs - https://www.ccw.org.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-bbad6a2f-ae5b-4668-88a9-f7a2ee9b050c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-bbad6a2f-ae5b-4668-88a9-f7a2ee9b050c.json.