--- title: "Direct Routing (Replacement of Openscape PBX to Teams Telephone System)" ocid: "ocds-b5fd17-bbc792e1-3a96-4421-bad8-b9aa50cd0cc1" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-bbc792e1-3a96-4421-bad8-b9aa50cd0cc1" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-bbc792e1-3a96-4421-bad8-b9aa50cd0cc1.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-bbc792e1-3a96-4421-bad8-b9aa50cd0cc1.json" source: "Contracts Finder" current_stage: "Tender" buyer: "Somerset Council" published: "2020-11-20" --- # Direct Routing (Replacement of Openscape PBX to Teams Telephone System) Buyer: Somerset Council Current stage: Tender OCID: ocds-b5fd17-bbc792e1-3a96-4421-bad8-b9aa50cd0cc1 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-bbc792e1-3a96-4421-bad8-b9aa50cd0cc1) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-bbc792e1-3a96-4421-bad8-b9aa50cd0cc1.json) ## Summary Somerset County Council is seeking suppliers for the "Direct Routing (Replacement of Openscape PBX to Teams Telephone System)" project, which falls under the installation services sector. The procurement process is currently in the Tender stage, with a deadline for submissions set for 4th December 2020. This contract, valued at £120,000, involves the implementation of a cloud-based solution for inbound and outbound calls using Microsoft Teams, aimed at transitioning from the existing PBX system. The service location is in Taunton, England, and the open procurement method encourages broad participation. This tender presents significant growth opportunities for businesses specialising in telecommunications equipment and services. Companies that can provide integration solutions for cloud telephony, SIP connections, and systems management will be particularly well-suited to compete. Additionally, small and medium-sized enterprises (SMEs) are encouraged to participate, enabling diverse suppliers to engage in improving the council's communication infrastructure while expanding their own capabilities and market presence. ## Notice Currently SCC have an on prem PBX (Openscape) and SBC located at our main office (County hall). Calls are currently delivered into the PBX via a 150-sip channel connection from our current supplier (BT). Outbound calls are routed via 60 ISDN30 channels. Calls to and from branch sites are routed over the WAN. Staff working from home connect via VPN to the telephony system to make and receive calls. SCC roadmap is to move most of the IT service into the cloud. SCC have already the moved most of its IT service into Microsoft Azure cloud services. SCC are currently using Microsoft Teams for chat and internal calling and are now looking to use it for external DDI calling. SCC have already purchased E5 licenses and Microsoft phone system is now available to us. SCC require a supplier to provide a direct routing cloud solution for inbound and out outbound calling to and from MS Teams. The new supplier will provide a sip link (150 channels) from their platform via SCC's internet connection to the legacy PBX located at County Hall for inbound calls. The supplier will manage OOH the porting/migration of our DDI ranges (see Openscape numbers doc) from the current supplier to their platform and route inbound calls directly into the legacy PBX. The sip circuit will be required for a min of 6 months. The new supplier will provide a sip link (150 channels) from their platform to SCC's Microsoft tenant for inbound and outbound calls to Teams Phone System. Calls will route from SCC's Microsoft tenant via SCC's express route into County Hall and will break out of SCC's internet connection to staff WFH and route across SCC's WAN for staff located at remote sites. New supplier will assist SCC staff on the setup of Team Telephone system (see appendix Y doc). SCC staff will then migrate individual DDI and hunt group numbers from legacy PBX to Teams telephone System in a phased approach. *SCC must have control over the migration and be able to migrate individual numbers from our DDI ranges hosted by the new supplier*. Once the migration has been completed the sip circuit provided by the new supplier connected to the legacy PBX will be ceased and SCC will decommission the legacy PBX. Additional information: Please express your interest through the Suppling the South West portal. You will need to log in and express an interest in the opportunity to access the documentation and submit a bid. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/50d16d85-1ec7-4c49-8ee1-c3e2f482a527 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 20 Nov 2020 | | Submission deadline | 4 Dec 2020 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 4 Jan 2021 - 3 Jan 2024 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £120,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | Somerset Council | | Locality | TAUNTON | | Postcode area | Taunton | | Postcode | TA1 4DY | | Country | England | | ITL 1 | TLK South West (England) | | ITL 2 | TLK6 North Somerset, Somerset and Dorset | | ITL 3 | TLK62 Somerset | | Local authority | Somerset | | Electoral ward | Bishop's Hull & Taunton West | | Westminster constituency | Taunton and Wellington | | Delivery location | Not specified | ## CPV Codes ### Divisions - 32 - Radio, television, communication, telecommunication and related equipment - 51 - Installation services (except software) ### Codes - 32500000 - Telecommunications equipment and supplies - 51000000 - Installation services (except software) ## Release History - 20 Nov 2020 at 15:58 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/50d16d85-1ec7-4c49-8ee1-c3e2f482a527 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/50d16d85-1ec7-4c49-8ee1-c3e2f482a527 20th November 2020 - Opportunity notice on Contracts Finder ## Notice URLs - https://www.supplyingthesouthwest.org.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-bbc792e1-3a96-4421-bad8-b9aa50cd0cc1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-bbc792e1-3a96-4421-bad8-b9aa50cd0cc1.json.