---
title: "'Happy Or Not' Electronic Customer Feedback Terminals SR282643473"
ocid: "ocds-b5fd17-bbc98d14-88c5-4918-a6a7-cceb186a8af8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-bbc98d14-88c5-4918-a6a7-cceb186a8af8"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-bbc98d14-88c5-4918-a6a7-cceb186a8af8.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-bbc98d14-88c5-4918-a6a7-cceb186a8af8.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2019-12-17"
---

# 'Happy Or Not' Electronic Customer Feedback Terminals SR282643473

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-bbc98d14-88c5-4918-a6a7-cceb186a8af8

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-bbc98d14-88c5-4918-a6a7-cceb186a8af8)  
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## Summary

The procurement process involves HM Revenue & Customs (HMRC), which is based in London, England, and has completed the tender titled "'Happy Or Not' Electronic Customer Feedback Terminals SR282643473." This contract, awarded for a total value of £25,560, involves the provision of terminals to collect customer feedback and falls within the category of office machinery, equipment, and supplies, excluding computers, printers, and furniture. The contract period commenced on 19 November 2019 and will continue until 18 November 2021. The procurement method employed was a direct approach through a single tender action, which was below the threshold, and the tender period ended on 18 November 2019.

This tender presents a valuable opportunity for businesses in the office equipment and customer feedback solutions sector, particularly small and medium-sized enterprises (SMEs) that can supply electronic terminals or offer related services. Companies capable of providing innovative feedback collection solutions would be well-positioned to compete in future procurement activities aligned with HMRC's needs. Engaging with this contract could help potential suppliers expand their market presence and strengthen relationships with governmental bodies.

## Notice

A contract award notice for the provision of terminals to collect customer feedback for HMRC.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3538c5e3-b6e9-4c3f-a129-4ad4d8013e83 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Not specified |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Dec 2019 |
| Submission deadline | 18 Nov 2019 |
| Future notice date | Not specified |
| Award date | 18 Nov 2019 |
| Contract period | 19 Nov 2019 - 18 Nov 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £25,560 |
| Lots value | Not specified |
| Awards value | £25,560 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 2BQ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HAPPYORNOT |

## CPV Codes

### Divisions

- 30 - Office and computing machinery, equipment and supplies except furniture and software packages

### Codes

- 30100000 - Office machinery, equipment and supplies except computers, printers and furniture

## Release History

- 17 Dec 2019 at 10:27 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3538c5e3-b6e9-4c3f-a129-4ad4d8013e83
- 4 Dec 2019 at 10:59 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3538c5e3-b6e9-4c3f-a129-4ad4d8013e83

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3538c5e3-b6e9-4c3f-a129-4ad4d8013e83
  17th December 2019 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/bd8a288c-b548-4927-9de4-9d668544a49b
  Redacted Contract Document

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-bbc98d14-88c5-4918-a6a7-cceb186a8af8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-bbc98d14-88c5-4918-a6a7-cceb186a8af8.json.