---
title: "Senior Consultant on Consumer Policy"
ocid: "ocds-b5fd17-bc064046-90e9-4973-b525-b610327b1e62"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-bc064046-90e9-4973-b525-b610327b1e62"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-bc064046-90e9-4973-b525-b610327b1e62.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-bc064046-90e9-4973-b525-b610327b1e62.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "OFWAT"
published: "2019-11-26"
---

# Senior Consultant on Consumer Policy

Buyer: OFWAT  
Current stage: Award  
OCID: ocds-b5fd17-bc064046-90e9-4973-b525-b610327b1e62

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## Summary

The procurement process involves Ofwat, the regulatory body for the water sector in England, which has contracted for a Senior Consultant on Consumer Policy. This tender falls under the services category, specifically focusing on business and management consultancy. The contract, valued at £29,700, was awarded on 14th October 2019 and is set to commence on 15th October 2019, concluding on 14th January 2020. The procurement was conducted via an open procedure, and the consultant will be based in London, United Kingdom, providing essential strategies to enhance customer support and service delivery across various sectors.

This opportunity is ideal for consultancy firms specialising in consumer policy and customer service improvement, particularly those with experience in the water, telecoms, financial services, and energy sectors. The involvement of SMEs is encouraged, making this an excellent chance for smaller businesses to participate and contribute to the development of a consumer-centric approach that supports vulnerable customers. Engaging in this project can help businesses strengthen their portfolios and build new relationships with regulators and other stakeholders in the industry.

## Notice

We are seeking to bring in a senior level external consultant to develop a consumer approach and strategy for Ofwat. The consultant will support the development of an approach and strategy for Ofwat aimed at: - Improving the support provided to vulnerable customers in the water sector; - Improving complaints handling in the water sector and the use of intelligence to drive improvements in customer service; and - Achieving greater coherence across the consumer landscape in water, telecom, financial service and energy, ensuring that these services are customer-centric and that vulnerable customers are protected across all these sectors. The strategy will be presented to senior Ofwat colleagues at the conclusion of the project, and will: - Form the basis of our response to the Public Accounts Committee (PAC) by December; - Shape the work programme and approach of the new Ofwat customer team that will mobilise from January 2020; and - Help shape ongoing engagement with other stakeholders, including: -other regulators through the UK Regulators Network (UKRN) work programme; -other regulators working on the PAC response; -Ofgem on a bilateral basis; and -the Consumer Council for Water (CCW) and other consumer groups.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c530a064-463d-4dea-8dc5-12de3d4b9211 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Nov 2019 |
| Submission deadline | 1 Oct 2019 |
| Future notice date | Not specified |
| Award date | 13 Oct 2019 |
| Contract period | 14 Oct 2019 - 14 Jan 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £29,700 |
| Lots value | Not specified |
| Awards value | £29,700 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OFWAT |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B5 4AU |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Bordesley & Highgate |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | EQUINITI |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79400000 - Business and management consultancy and related services

## Release History

- 26 Nov 2019 at 10:51 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c530a064-463d-4dea-8dc5-12de3d4b9211

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c530a064-463d-4dea-8dc5-12de3d4b9211
  26th November 2019 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-bc064046-90e9-4973-b525-b610327b1e62. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-bc064046-90e9-4973-b525-b610327b1e62.json.