---
title: "DVSA Call Centre Additional Resourcing - Call Surges"
ocid: "ocds-b5fd17-bc1d19d1-2773-40c2-95f7-9f19e0b1d40e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-bc1d19d1-2773-40c2-95f7-9f19e0b1d40e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-bc1d19d1-2773-40c2-95f7-9f19e0b1d40e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-bc1d19d1-2773-40c2-95f7-9f19e0b1d40e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DVSA - DRIVER AND VEHICLE STANDARDS AGENCY"
published: "2022-01-05"
---

# DVSA Call Centre Additional Resourcing - Call Surges

Buyer: DVSA - DRIVER AND VEHICLE STANDARDS AGENCY  
Current stage: Award  
OCID: ocds-b5fd17-bc1d19d1-2773-40c2-95f7-9f19e0b1d40e

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## Summary

The procurement process involves the Driver and Vehicle Standards Agency (DVSA) in the United Kingdom, seeking additional resources for their call centre due to surges in call volumes during the Covid-19 pandemic. The tender, titled "DVSA Call Centre Additional Resourcing - Call Surges," falls under the call centre services industry category. The procurement was conducted via a selective method as a call-off from a framework agreement, and the contract has a total value of approximately £1,286,014. The contract period commenced on 10 December 2021 and will continue until 9 December 2024, with the tender period concluding on 20 October 2021. The purchasing agency is located in Bristol, England.

This tender presents a significant opportunity for businesses in the services sector, particularly those specialising in call centre operations and resource management. Companies able to respond rapidly to increased demand and demonstrate expertise in handling high-volume calls will be well-suited to compete. This can include medium to large-scale service providers that can deliver effective personnel deployment and support under tight timelines, thus positioning themselves for growth through continued engagement with the DVSA and similar organisations in the future.

## Notice

Surges in call volumes during the Covid-19 pandemic resulted in the Driver and Vehicle Standards Agency (DVSA) requiring additional call centre resource at short notice.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/70041dd4-6934-4140-83a5-702b6686d9b8 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Jan 2022 |
| Submission deadline | 20 Oct 2021 |
| Future notice date | Not specified |
| Award date | 10 Dec 2021 |
| Contract period | 10 Dec 2021 - 9 Dec 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,286,014 |
| Lots value | Not specified |
| Awards value | £1,286,014 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DVSA - DRIVER AND VEHICLE STANDARDS AGENCY |
| Locality | BRISTOL |
| Post town | Bristol |
| Postcode | BS5 0DA |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK5 West of England |
| ITL 3 | TLK51 Bristol, City of |
| Local authority | Bristol, City of |
| Electoral ward | Lawrence Hill |
| Westminster constituency | Bristol East |
| Delivery location | TLL Wales |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GO-CENTRIC |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 5 Jan 2022 at 14:36 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/70041dd4-6934-4140-83a5-702b6686d9b8

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/70041dd4-6934-4140-83a5-702b6686d9b8
  5th January 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/b36f4d99-e207-4dbd-904c-b7f5c1e38246
  Contracts Finder Notice (REDACTIONS)

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-bc1d19d1-2773-40c2-95f7-9f19e0b1d40e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-bc1d19d1-2773-40c2-95f7-9f19e0b1d40e.json.