---
title: "CRM Helpdesk Software"
ocid: "ocds-b5fd17-bc336622-411e-4ec1-82b3-9dce9cbd8e53"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-bc336622-411e-4ec1-82b3-9dce9cbd8e53"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-bc336622-411e-4ec1-82b3-9dce9cbd8e53.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-bc336622-411e-4ec1-82b3-9dce9cbd8e53.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2025-10-23"
---

# CRM Helpdesk Software

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-bc336622-411e-4ec1-82b3-9dce9cbd8e53

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-bc336622-411e-4ec1-82b3-9dce9cbd8e53)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-bc336622-411e-4ec1-82b3-9dce9cbd8e53.json)

## Summary

The procurement process revolves around a selective tender for a CRM Helpdesk Software service, managed by H M Revenue & Customs, located in London, England. This tender is part of the G-Cloud 14 CCS framework and has been awarded to Deskpro Ltd. The industry category is 'Software package and information systems' with the procurement specifically tailored for goods. Following the tender period which ended on 11th July 2025, the award was finalised on 30th September 2025. The contract commenced on 16th October 2025 and is set to run for 36 months, with a potential extension of another 12 months, concluding on 16th October 2029. The total contract value is £1,569,600 GBP.

This tender offers significant growth opportunities for businesses within the software sector, particularly those capable of providing robust helpdesk solutions. SMEs and such entities aligned with voluntary, community, and social enterprise (VCSE) criteria might find the procurement particularly appealing, given its suitability for these organisation types. The call-off from a framework agreement implies a systematic procurement process, tailored for proficient suppliers familiar with public sector requirements, thereby fostering an avenue for companies to expand their governmental portfolio and gain a foothold in the public sector software market.

## Notice

Call of contract from G-Cloud 14 CCS framework (RM1557.14) for the provision of a Helpdesk Software Service . Contract term is 36 months with the option for an additional 12 month extension

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1ee8ea5d-471e-4d5e-98f3-91eb0f9ebbe6 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Oct 2025 |
| Submission deadline | 11 Jul 2025 |
| Future notice date | Not specified |
| Award date | 29 Sep 2025 |
| Contract period | 15 Oct 2025 - 16 Oct 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,569,600 |
| Lots value | Not specified |
| Awards value | £1,569,600 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | LONDON |
| Post town | Southend-on-Sea |
| Postcode | SS99 1AA |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH31 Southend-on-Sea |
| Local authority | Southend-on-Sea |
| Electoral ward | Victoria |
| Westminster constituency | Southend East and Rochford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DESKPRO |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 23 Oct 2025 at 16:13 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1ee8ea5d-471e-4d5e-98f3-91eb0f9ebbe6

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1ee8ea5d-471e-4d5e-98f3-91eb0f9ebbe6
  23rd October 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-bc336622-411e-4ec1-82b3-9dce9cbd8e53. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-bc336622-411e-4ec1-82b3-9dce9cbd8e53.json.