--- title: "Language Services (Lot 6 Only)" ocid: "ocds-b5fd17-bc3ffc66-d6e3-478f-8171-9966e83cec9f" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-bc3ffc66-d6e3-478f-8171-9966e83cec9f" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-bc3ffc66-d6e3-478f-8171-9966e83cec9f.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-bc3ffc66-d6e3-478f-8171-9966e83cec9f.json" source: "Contracts Finder" current_stage: "Award" buyer: "CROWN COMMERCIAL SERVICE" published: "2023-11-21" --- # Language Services (Lot 6 Only) Buyer: CROWN COMMERCIAL SERVICE Current stage: Award OCID: ocds-b5fd17-bc3ffc66-d6e3-478f-8171-9966e83cec9f [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-bc3ffc66-d6e3-478f-8171-9966e83cec9f) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-bc3ffc66-d6e3-478f-8171-9966e83cec9f.json) ## Summary The Crown Commercial Service has recently awarded a contract for Language Services (Lot 6 Only) valued at £3,000,000 GBP. The procurement method used was an open procedure, with the tender period closing on 26th October 2020. The contract period will run from 30th March 2021 to 29th March 2025. The contract involves system quality assurance planning services within the services category. This tender presents an opportunity for businesses offering quality assurance assessment and review services, telephone-answering services, translation services, and interpretation services. The Crown Commercial Service is actively seeking suppliers for this contract, and small and medium-sized enterprises (SMEs) are encouraged to compete. The procurement process is at the award stage, with a contract already granted to THE LANGUAGE SHOP LIMITED for the provision of Language Services. ## Notice The provision of a Quality Assurance Service for Buyers of the Framework. This includes the provision of quality checks on the services provided by Suppliers on the Framework and any Interpreters/Translators used to deliver a Call Off Contract via the Framework. The Services delivered under this Lot include: - Assessment of a recorded face to face booking (audio or video) - Assessment of a live booking in person (Spoken & Non-Spoken) - Assessment of a telephone interpretation - Assessment of a video interpretation (Spoken & Non-Spoken) - Assessment of Spoken/Non Spoken language Interpreter via Video Role Play - Assessment of translated documents - Assessment of transcriptions - Checking that the requirements in the booking have been met by the Supplier The Supplier awarded to the Quality Assurance Lot cannot be part of any of the other Lot to prevent conflict of interests arising. Additional information: The start date of this Framework Agreement is 30/03/2021. The expiry date of the Framework Agreement is 29/03/2025. The framework will be established for 36 months, with the option to extend for 1 further period of 12 consecutive months, executed at the discretion of CCS. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1ee8fa0f-dfa4-4f53-a54d-b2c73c53ed61 | | Notice type | Award Notice | | Procurement type | Framework | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME | | Awardee scale | SME | | All stages | Planning, Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 21 Nov 2023 | | Submission deadline | 26 Oct 2020 | | Future notice date | 25 Aug 2020 | | Award date | 29 Mar 2021 | | Contract period | 30 Mar 2021 - 29 Mar 2025 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £3,000,000 | | Lots value | Not specified | | Awards value | £3,000,000 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | CROWN COMMERCIAL SERVICE | | Locality | LIVERPOOL | | Post town | Liverpool | | Postcode | L3 9PP | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD7 Merseyside | | ITL 3 | TLD72 Liverpool | | Local authority | Liverpool | | Electoral ward | City Centre North | | Westminster constituency | Liverpool Riverside | | Delivery location | Not specified | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | THE LANGUAGE SHOP | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 72224200 - System quality assurance planning services - 72225000 - System quality assurance assessment and review services - 79510000 - Telephone-answering services - 79530000 - Translation services - 79540000 - Interpretation services ## Release History - 21 Nov 2023 at 14:37 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1ee8fa0f-dfa4-4f53-a54d-b2c73c53ed61 - 29 Apr 2021 at 08:50 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1ee8fa0f-dfa4-4f53-a54d-b2c73c53ed61 - 25 Sep 2020 at 14:07 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/126a6c13-a22c-4b66-b4a3-1ef127c2742a - 26 Jun 2020 at 08:43 - Planning - Planned Procurement Notice - https://www.contractsfinder.service.gov.uk/Notice/54371cf2-4960-4b8f-84be-afcae0e1c23d ## Documents - https://www.contractsfinder.service.gov.uk/Notice/1ee8fa0f-dfa4-4f53-a54d-b2c73c53ed61 21st November 2023 - Awarded contract notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/126a6c13-a22c-4b66-b4a3-1ef127c2742a 25th September 2020 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/54371cf2-4960-4b8f-84be-afcae0e1c23d 26th June 2020 - Future opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/7560e1f6-f50d-44c1-9a9f-e23208a40c42 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/547ca76d-603b-4dd0-a57f-7f46b2de668d - https://www.contractsfinder.service.gov.uk/Notice/Attachment/62466b35-069d-4bbf-ab08-ba64524e0a15 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/6ae41d09-c109-4c60-a46f-8cd522617ccc - https://www.contractsfinder.service.gov.uk/Notice/Attachment/6d5c1bd6-b134-4540-bdd4-8b61243cd177 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/132fa15e-5edc-4465-8eaa-166318d4eae2 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/301cdad7-d025-434c-bfc5-675a4e4f014e - https://www.contractsfinder.service.gov.uk/Notice/Attachment/ea76dacf-902a-40ab-8d9c-7dec189b4ff4 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/28b95d6d-c946-4f95-8437-3dab79c6e83f - https://www.contractsfinder.service.gov.uk/Notice/Attachment/0ba98bf4-19d0-4027-a4b0-2f13189230c3 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/8c463d92-62ca-4fea-9f76-9d9dd699eaa4 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/c111294b-8fad-4538-8389-cdd90db9d421 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/e5d64393-db5d-4210-8b20-2cbbb6178a3d - https://www.contractsfinder.service.gov.uk/Notice/Attachment/3f6ccb58-5cc6-4aa4-b057-a38639726638 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/9b977ccd-af3a-4127-8338-0d0af2e36a58 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/f2b226f2-47ba-4ee1-a2fe-06d14a43862d - https://www.contractsfinder.service.gov.uk/Notice/Attachment/2b44e598-644a-4380-bd45-4cc3f36ff03b - https://www.contractsfinder.service.gov.uk/Notice/Attachment/cde84185-535e-4d60-9f60-fdd5f8515929 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/53bdaf44-5ceb-4058-a4c5-cf7ef3efdd9d - https://www.contractsfinder.service.gov.uk/Notice/Attachment/4d62a0a0-83f8-4280-bd2c-27e557d8404c - https://www.contractsfinder.service.gov.uk/Notice/Attachment/52d5037c-84de-475b-8466-5048bf156931 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/46ca4111-8790-400a-bafa-ad102834d9a1 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/d96838ba-b489-43fe-a34f-6bf9d5448bd7 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/45a5d5a7-587b-414a-9377-0f0b2bd93852 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/92aefaae-3784-4290-bbe7-3f9b9207e74d - https://www.contractsfinder.service.gov.uk/Notice/Attachment/155b2d73-0efd-4307-a67a-e1f03963f447 - https://ted.europa.eu/udl?uri=TED:NOTICE:455090-2020:TEXT:EN:HTML ## Notice URLs - https://www.gov.uk/ccs ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-bc3ffc66-d6e3-478f-8171-9966e83cec9f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-bc3ffc66-d6e3-478f-8171-9966e83cec9f.json.