---
title: "Apprenticeship Training Services for Customer Service Practitioner - Level 2 and Customer Service Specialist Level 3"
ocid: "ocds-b5fd17-bc78ded3-1739-45d5-a19e-3dc8b0fc5589"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-bc78ded3-1739-45d5-a19e-3dc8b0fc5589"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-bc78ded3-1739-45d5-a19e-3dc8b0fc5589.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-bc78ded3-1739-45d5-a19e-3dc8b0fc5589.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BIRMINGHAM CITY COUNCIL"
published: "2025-06-05"
---

# Apprenticeship Training Services for Customer Service Practitioner - Level 2 and Customer Service Specialist Level 3

Buyer: BIRMINGHAM CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-bc78ded3-1739-45d5-a19e-3dc8b0fc5589

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## Summary

Birmingham City Council has awarded a contract for the provision of apprenticeship training services under Lot 23 of the YPO framework 1086. The awarded contract focuses on training for Customer Service Practitioner Level 2 and Customer Service Specialist Level 3. The procurement falls under the industry category of training services and uses a selective procurement method through a call-off from a framework agreement. The contract, valued at £500,000, started on 1 April 2025 and will run until 31 March 2028. The registered delivery address is in Birmingham, England, identified by postal code B1 1BB. The award was published on 5 June 2025, marking the stage as the 'Award' within the contracting process.

This procurement contract presents significant business growth opportunities, especially for SMEs and VCSEs, which are considered suitable for this competition. It allows businesses skilled in delivering apprenticeship and training services in customer service to expand their offerings and gain access to a substantial financial award. Firms specialising in education, training, and workforce development may find this contract particularly advantageous, providing a channel to strengthen their portfolio and build relationships with public sector clients such as Birmingham City Council. BMS Progress LLP, an SME from Warrington, Cheshire, has successfully secured the role of supplier, demonstrating the potential for smaller enterprises to compete effectively in this space.

## Notice

Provision of apprenticeship training services for Customer Service Practitioner - Level 2 and Customer Service Specialist Level 3 Lot 23 apprenticeship standards. This contract has been awarded under YPO framework 1086.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5a93ebe7-48ac-4492-8439-ea9cff23a882 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Jun 2025 |
| Submission deadline | 14 Feb 2025 |
| Future notice date | Not specified |
| Award date | 23 Apr 2025 |
| Contract period | 31 Mar 2025 - 31 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £500,000 |
| Lots value | Not specified |
| Awards value | £500,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BIRMINGHAM CITY COUNCIL |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B1 1BB |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BMS PROGRESS |

## CPV Codes

### Divisions

- 80 - Education and training services

### Codes

- 80500000 - Training services

## Release History

- 5 Jun 2025 at 09:11 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/5a93ebe7-48ac-4492-8439-ea9cff23a882

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/5a93ebe7-48ac-4492-8439-ea9cff23a882
  5th June 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-bc78ded3-1739-45d5-a19e-3dc8b0fc5589. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-bc78ded3-1739-45d5-a19e-3dc8b0fc5589.json.