---
title: "SMART CRM for Communications Directorate"
ocid: "ocds-b5fd17-bc7a2c27-9a5e-4918-ba10-1072abc68061"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-bc7a2c27-9a5e-4918-ba10-1072abc68061"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-bc7a2c27-9a5e-4918-ba10-1072abc68061.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-bc7a2c27-9a5e-4918-ba10-1072abc68061.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HOME OFFICE"
published: "2022-03-11"
---

# SMART CRM for Communications Directorate

Buyer: HOME OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-bc7a2c27-9a5e-4918-ba10-1072abc68061

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-bc7a2c27-9a5e-4918-ba10-1072abc68061)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-bc7a2c27-9a5e-4918-ba10-1072abc68061.json)

## Summary

The procurement process involves the Home Office seeking a Self-contained cloud-based CRM platform under the title "SMART CRM for Communications Directorate". This contract, classified under IT services (CPV code 72000000), is valued at £764,436 and is located in London, postal code SW1P 4DF. The procurement method used is described as ‘Other’, and the contract period runs from 9 November 2021 to 8 November 2023. The award notice for this contract was published on 11 March 2022, with the tender process having concluded in November 2021.

This contract presents valuable growth opportunities for businesses skilled in IT services, particularly those specialising in software development and cloud-based solutions. Companies capable of providing consulting and technological support may find this an advantageous procurement to pursue, especially SMEs with innovative IT capabilities. As demonstrated by the award to Clearvision CM, firms that can deliver tailored CRM solutions to governmental organisations stand to compete effectively in this space.

## Notice

Self-contained cloud-based CRM platform for managing, classifying and communicating with stakeholders, staff and applicants for Home Office services

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/35bb3b51-9a42-4d5a-8b96-e32bd81a9e44 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Not specified |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Mar 2022 |
| Submission deadline | 9 Nov 2021 |
| Future notice date | Not specified |
| Award date | 9 Nov 2021 |
| Contract period | 9 Nov 2021 - 8 Nov 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £764,436 |
| Lots value | Not specified |
| Awards value | £764,436 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HOME OFFICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 4DF |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CLEARVISION CM |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 11 Mar 2022 at 12:16 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/35bb3b51-9a42-4d5a-8b96-e32bd81a9e44

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/35bb3b51-9a42-4d5a-8b96-e32bd81a9e44
  11th March 2022 - Awarded contract notice on Contracts Finder
- https://atamis-8888.cloudforce.com/sfc/p/58000000L5A4/a/4I000001R500/LgUOrrhMeIjjzYfvQgqJurJX7GCdF2y4F7XovqdCMc4
  C22084 SMART G-Cloud-12-Call-Off-Contract Final csig 031121_Redacted

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-bc7a2c27-9a5e-4918-ba10-1072abc68061. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-bc7a2c27-9a5e-4918-ba10-1072abc68061.json.