--- title: "Sussex Partnership NHS Foundation Trust ITSM Managed Service Replacement" ocid: "ocds-b5fd17-bc7cfabf-21e0-4f5e-8127-22be8f5a05cb" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-bc7cfabf-21e0-4f5e-8127-22be8f5a05cb" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-bc7cfabf-21e0-4f5e-8127-22be8f5a05cb.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-bc7cfabf-21e0-4f5e-8127-22be8f5a05cb.json" source: "Contracts Finder" current_stage: "Tender" buyer: "SURREY AND BORDERS PARTNERSHIP NHS FOUNDATION TRUST" published: "2020-05-01" --- # Sussex Partnership NHS Foundation Trust ITSM Managed Service Replacement Buyer: SURREY AND BORDERS PARTNERSHIP NHS FOUNDATION TRUST Current stage: Tender OCID: ocds-b5fd17-bc7cfabf-21e0-4f5e-8127-22be8f5a05cb [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-bc7cfabf-21e0-4f5e-8127-22be8f5a05cb) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-bc7cfabf-21e0-4f5e-8127-22be8f5a05cb.json) ## Summary The Sussex Partnership NHS Foundation Trust is currently engaged in a procurement process for an ITSM Managed Service Replacement, aimed at delivering comprehensive service desk and associated ITSM services across its sites in the South East of the United Kingdom. The project, valued at £18 million, seeks a single supplier to provide numerous services including a fully managed device refresh, incident management, and support for end-user computing hardware. The procurement method is open, allowing for broad participation, with the tender period set to conclude on April 30, 2020. The contract is expected to commence on May 4, 2020, and continue until May 3, 2025. This procurement presents significant opportunities for businesses, particularly those involved in IT services, hardware management, and systems consulting. Small and medium-sized enterprises (SMEs) and voluntary and community sector organisations (VCSEs) are especially encouraged to participate, as the tender is designed to accommodate their capabilities. Companies with expertise in managed IT services, hardware refresh programmes, and service desk operations would be well-positioned to leverage this opportunity and potentially expand their market reach by partnering with a key healthcare provider in the region. ## Notice ***PLEASE NOTE - The closing date of this opportunity has been altered to allow Bidders more time to cope with ongoing pressures as a result of Covid-19*** Sussex Partnership NHS Foundation Trust is undertaking a procurement for the provision of service desk and associated ITSM services to cover all its sites. This includes the full replacement of end user computing hardware and the management and support of that hardware for the term. The Trust is looking to procure the following services from a single supplier: - A fully managed service - A full device refresh of desktop and laptop devices and upgrade to Windows 10 and Office 2019 (see Volumetric Document for device numbers) - An on-Authority premises Service Desk (all Core Hours Service Desk support must be provided on the Authority site) - A full break/fix service and incident management with associated SLAs (financial rights of remedy mandatory) - A fully featured ITSM tool and portal for end users - Full call handling system and alternative contact methods - Change Management Services - Knowledge Management Services - Asset Management and device tracking Services - Problem Management Services - Configuration Management Services - Moves, Adds and Changes - Wi-Fi Service Management (Full Authority private and public Wi-Fi management and break/fix) - Implementation Services including but not limited to setup, training, data migration, testing, go-live, and post go-live support - Ongoing professional services and support Additional information: This opportunity is being procured using a electronic portal. Suppliers wishing to express an interest or gain access to the procurement documentation must visit the link below and sign up to use the electronic portal. Signing up is free and any suitable supplier may access the documentation. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d515d9fc-02be-48e0-8d87-38d2de41c7c2 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 1 May 2020 | | Submission deadline | 30 Apr 2020 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 3 May 2020 - 3 May 2025 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £18,000,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Cancelled | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SURREY AND BORDERS PARTNERSHIP NHS FOUNDATION TRUST | | Locality | WORTHING, WEST SUSSEX | | Post town | Brighton | | Postcode | BN13 3EP | | Country | England | | ITL 1 | TLJ South East (England) | | ITL 2 | TLJ2 Surrey, East and West Sussex | | ITL 3 | TLJ27 West Sussex (South West) | | Local authority | Worthing | | Electoral ward | Salvington | | Westminster constituency | Worthing West | | Delivery location | TLJ South East (England) | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 1 May 2020 at 11:34 - TenderCancellation - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/d515d9fc-02be-48e0-8d87-38d2de41c7c2 - 20 Mar 2020 at 10:48 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/90e13cf5-0c34-4622-88e0-8cbab8069a4e - 12 Mar 2020 at 16:45 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/90e13cf5-0c34-4622-88e0-8cbab8069a4e ## Documents - https://www.contractsfinder.service.gov.uk/Notice/90e13cf5-0c34-4622-88e0-8cbab8069a4e 20th March 2020 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/d515d9fc-02be-48e0-8d87-38d2de41c7c2 12th March 2020 - Opportunity notice on Contracts Finder - https://commercialsolutions.bravosolution.co.uk Electronic Portal Information ## Notice URLs - https://www.sussexpartnership.nhs.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-bc7cfabf-21e0-4f5e-8127-22be8f5a05cb. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-bc7cfabf-21e0-4f5e-8127-22be8f5a05cb.json.