---
title: "GB-Norwich: Customer experience hub"
ocid: "ocds-b5fd17-bc8cfaff-740c-44a3-8ffd-d0419806b239"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-bc8cfaff-740c-44a3-8ffd-d0419806b239"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-bc8cfaff-740c-44a3-8ffd-d0419806b239.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-bc8cfaff-740c-44a3-8ffd-d0419806b239.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "FLAGSHIP HOUSING GROUP"
published: "2024-09-24"
---

# GB-Norwich: Customer experience hub

Buyer: FLAGSHIP HOUSING GROUP  
Current stage: Award  
OCID: ocds-b5fd17-bc8cfaff-740c-44a3-8ffd-d0419806b239

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-bc8cfaff-740c-44a3-8ffd-d0419806b239)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-bc8cfaff-740c-44a3-8ffd-d0419806b239.json)

## Summary

The procurement process for the "GB-Norwich: Customer experience hub," initiated by Flagship Housing Group, falls under the category of marketing services. The project involves consultancy services focused on contact centre discovery and proof of concept and is located in the East of England, United Kingdom. The procurement for this project concluded with an award status and the contract period is set from 27 March 2024 to 26 April 2024. The total contract value amounts to £31,120. The tender did not specify the procurement method, but the process has moved through the complete status, indicating all necessary stages have been finalised by 20 March 2024.

This tender represents a significant opportunity for businesses specialising in consultancy services specifically tailored to contact centre operations. Marketing service providers with expertise in customer experience enhancement and proof of concept development could greatly benefit from this contract. Although Flagship Housing Group did not flag the project as particularly suitable for SMEs or VCSEs, businesses of various scales involved in similar consultancy domains should find this project beneficial for showcasing their capabilities and expanding their portfolio in the public sector. The awarded supplier, TTEC Consulting (UK) Limited, highlights the competitive nature of the selection, demonstrating the potential for growth and establishment within this industry niche.

## Notice

Consultancy services - contact centre discovery and proof of concept

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c612bf57-0f04-4548-9d1b-296c6fd09bc8 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Sep 2024 |
| Submission deadline | 20 Mar 2024 |
| Future notice date | Not specified |
| Award date | 20 Mar 2024 |
| Contract period | 27 Mar 2024 - 26 Apr 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £31,120 |
| Lots value | Not specified |
| Awards value | £31,120 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FLAGSHIP HOUSING GROUP |
| Locality | NORWICH |
| Post town | Norwich |
| Postcode | NR1 1PD |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH51 Norwich and East Norfolk |
| Local authority | Norwich |
| Electoral ward | Thorpe Hamlet |
| Westminster constituency | Norwich South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TTEC CONSULTING (UK |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342000 - Marketing services

## Release History

- 24 Sep 2024 at 09:15 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c612bf57-0f04-4548-9d1b-296c6fd09bc8

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c612bf57-0f04-4548-9d1b-296c6fd09bc8
  24th September 2024 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=890295821
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-bc8cfaff-740c-44a3-8ffd-d0419806b239. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-bc8cfaff-740c-44a3-8ffd-d0419806b239.json.