---
title: "Contact Centre as a Service (CCaaS)"
ocid: "ocds-b5fd17-bcd3834d-c754-4b18-8ce2-80c5b81a01ab"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-bcd3834d-c754-4b18-8ce2-80c5b81a01ab"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-bcd3834d-c754-4b18-8ce2-80c5b81a01ab.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-bcd3834d-c754-4b18-8ce2-80c5b81a01ab.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "ACCENT HOUSING"
published: "2022-01-31"
---

# Contact Centre as a Service (CCaaS)

Buyer: ACCENT HOUSING  
Current stage: Tender  
OCID: ocds-b5fd17-bcd3834d-c754-4b18-8ce2-80c5b81a01ab

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-bcd3834d-c754-4b18-8ce2-80c5b81a01ab)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-bcd3834d-c754-4b18-8ce2-80c5b81a01ab.json)

## Summary

The procurement process for the "Contact Centre as a Service (CCaaS)" has been initiated by Accent Housing, a recognised housing organisation based in Shipley, United Kingdom. The procurement falls under the services category, specifically within communications infrastructure and related systems. The tender period is open until 4th March 2022, and the total value of the contract is £560,000. Accent Housing is looking for an accredited contractor to provide a comprehensive, multi-channel telephony solution that meets their operational needs and integrates with existing software. This process has been conducted through an open procurement method, allowing for competitive bids.

This tender presents a significant opportunity for businesses in the telecommunications and software development sectors, particularly those that specialise in multi-channel communication solutions. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) may find this an ideal opportunity to engage, as the requirements favour innovative and adaptable service providers who can deliver cutting-edge solutions. Companies geared towards communications infrastructure, call centre services, and software development would be particularly well-suited to compete for this contract.

## Notice

Accent Housing Limited are seeking the services of recognised, accredited Contractor for the design, supply, integration, installation, configuration and ongoing support and maintenance of a new Contact Centre as a Service (CCaaS). The solution required needs to be a functional call centre omnichannel telephony solution that can assist with the receiving, routing, tracking, and handling of telephony and other inbound/outbound communications. Must be multi-channel, feature rich and capable of integrations with existing software applications where applicable. The service will provide the business with a future looking solution that is suitable for its needs.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f5c9dd2d-8973-4c5b-8a85-cedf40569248 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Jan 2022 |
| Submission deadline | 4 Mar 2022 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 26 Jul 2022 - 26 Jul 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £560,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Cancelled |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ACCENT HOUSING |
| Locality | SHIPLEY |
| Post town | Bradford |
| Postcode | BD17 7SW |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE41 Bradford |
| Local authority | Bradford |
| Electoral ward | Baildon |
| Westminster constituency | Shipley |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 32571000 - Communications infrastructure
- 32573000 - Communications control system
- 72212510 - Communication software development services

## Release History

- 31 Jan 2022 at 15:20 - TenderCancellation - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/f5c9dd2d-8973-4c5b-8a85-cedf40569248
- 28 Jan 2022 at 14:03 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/aeeb0480-176b-4183-bdc1-a83a7ef40b6a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f5c9dd2d-8973-4c5b-8a85-cedf40569248
  31st January 2022 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/aeeb0480-176b-4183-bdc1-a83a7ef40b6a
  28th January 2022 - Opportunity notice on Contracts Finder

## Notice URLs

- http://www.accentgroup.org/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-bcd3834d-c754-4b18-8ce2-80c5b81a01ab. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-bcd3834d-c754-4b18-8ce2-80c5b81a01ab.json.