---
title: "Contract Award Notice: Information, Advice and Guidance (IAG) Provision"
ocid: "ocds-b5fd17-bcd78a28-e6c2-4554-b197-3704724f2fcc"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-bcd78a28-e6c2-4554-b197-3704724f2fcc"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-bcd78a28-e6c2-4554-b197-3704724f2fcc.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-bcd78a28-e6c2-4554-b197-3704724f2fcc.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CAPITALESOURCING"
published: "2024-05-08"
---

# Contract Award Notice: Information, Advice and Guidance (IAG) Provision

Buyer: CAPITALESOURCING  
Current stage: Award  
OCID: ocds-b5fd17-bcd78a28-e6c2-4554-b197-3704724f2fcc

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## Summary

The Royal Borough of Kensington and Chelsea Council has recently awarded a contract for Information, Advice, and Guidance (IAG) Provision to Kensington and Chelsea Advice Partnership. The contract, valued at £7,100,000 GBP, involves providing a borough-wide IAG service tailored to diverse residents, aiming to prevent issues such as eviction, unemployment, and hospitalization. The procurement method used was an open procedure with a tender period that ended on 16th October 2023. The contract period starts on 1st April 2024 and ends on 31st March 2029. The procurement falls under the services category and is suitable for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations.

This contract award presents an opportunity for businesses experienced in providing information, advice, and guidance services to diverse communities. Companies that can offer high-quality, personalized services accessible at least five days a week would be well-suited for this opportunity. The focus on crisis prevention and reducing systemic barriers for vulnerable residents highlights the need for innovative solutions and culturally sensitive approaches. Businesses looking to collaborate strategically with the Royal Borough of Kensington and Chelsea to drive change and support the delivery of strategic priorities can benefit from this contract.

## Notice

The Royal Borough of Kensington and Chelsea (RBK&C) Council has awarded this contract to an experienced and qualified IAG provider to provide: - A borough wide year-round Information, Advice and Guidance (IAG) Service which is suitable tailored towards the diverse of different residents. The Service should be personalized and holistic, coordinated and systems based, triaged and integrated with a single point of access. - IAG should be high quality, accurate and timely and essential for early intervention and prevention of escalation around issues which lead to eviction, unemployment and hospitalization. - IAG should be targeted towards crisis prevention and seeking to reduce the systemic barriers people can face when accessing advice services. The service provider will act as a strategic partner to the Council to help drive forward change and embed new approaches to support the delivery of strategic priorities. The service provider will use a whole systems approach for the provision of independent and unbiased advocacy advice will be specialist and culturally specific to meet the needs of a diverse community. The service provide will help to maximise resident's independence to prevent an over reliance and dependency on more intensive care and support, as well as dependence on other statutory services. The service will need to be accessible for a minimum of five days each week, excluding weeks containing public holidays.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/cb4654c4-79d0-4e6c-9fe3-c6718f4e5d6c |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 May 2024 |
| Submission deadline | 16 Oct 2023 |
| Future notice date | Not specified |
| Award date | 15 Jan 2024 |
| Contract period | 31 Mar 2024 - 31 Mar 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £7,100,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CAPITALESOURCING |
| Locality | LONDON |
| Post town | West London |
| Postcode | W8 7NX |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI33 Kensington & Chelsea and Hammersmith & Fulham |
| Local authority | Kensington and Chelsea |
| Electoral ward | Campden |
| Westminster constituency | Kensington and Bayswater |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | KENSINGTON AND CHELSEA ADVICE PARTNERSHIP (A CONSORTIUM |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services

### Codes

- 75200000 - Provision of services to the community

## Release History

- 8 May 2024 at 16:05 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/cb4654c4-79d0-4e6c-9fe3-c6718f4e5d6c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/cb4654c4-79d0-4e6c-9fe3-c6718f4e5d6c
  8th May 2024 - Awarded contract notice on Contracts Finder
- http://www.capitalesourcing.com
  Contract Award Notice: Information, Advice and Guidance (IAG) Provision

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-bcd78a28-e6c2-4554-b197-3704724f2fcc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-bcd78a28-e6c2-4554-b197-3704724f2fcc.json.