---
title: "Crawley Borough Council Case Management System"
ocid: "ocds-b5fd17-bce450a1-fc6f-4ae6-b42f-2ec0b35ce185"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-bce450a1-fc6f-4ae6-b42f-2ec0b35ce185"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-bce450a1-fc6f-4ae6-b42f-2ec0b35ce185.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-bce450a1-fc6f-4ae6-b42f-2ec0b35ce185.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CRAWLEY BOROUGH COUNCIL"
published: "2025-11-06"
---

# Crawley Borough Council Case Management System

Buyer: CRAWLEY BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-bce450a1-fc6f-4ae6-b42f-2ec0b35ce185

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-bce450a1-fc6f-4ae6-b42f-2ec0b35ce185)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-bce450a1-fc6f-4ae6-b42f-2ec0b35ce185.json)

## Summary

The procurement process for the Crawley Borough Council Case Management System has been concluded with the award stage, focusing on the provision of a Legal Case Management SaaS System. Managed by Crawley Borough Council, the contract falls under the IT services category, specifically consulting, software development, Internet, and support, with the location specified as South East England, United Kingdom. The procurement utilised a selective method through a call-off from the G Cloud 14 Framework, overseen by the CCS. The contract period spans from 13th October 2025 to 12th October 2028, with an initial value of £42,600, inclusive of a possible one-year extension, culminating at £58,243.

This tender presents significant opportunities for businesses specialising in IT services, particularly those with capabilities in SaaS applications. Small and medium-sized enterprises (SMEs) are encouraged to engage with similar procurement processes, given their suitability for such contracts. Tricostar Software Ltd, a large-scale provider, successfully secured this award, highlighting the potential for established companies to further expand into the public sector market through strategic engagements in regional frameworks such as the G Cloud. The direct award through a framework agreement illustrates the streamlined approach available for qualified vendors, providing an efficient entry point for ongoing service delivery projects.

## Notice

This contract is for the provision of a Legal Case Management SaaS System to Crawley Borough Council. This has a been a direct award on Lot 2 (Cloud software) of the CCS G Cloud 14 Framework RM1557.14. This contract is for 3 years with a single option to extend for one year. Declared award value is inclusive of contract extension.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/df9a6ad1-d21c-4da2-a5f4-89dfd1719049 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Nov 2025 |
| Submission deadline | 6 Oct 2025 |
| Future notice date | Not specified |
| Award date | 9 Oct 2025 |
| Contract period | 12 Oct 2025 - 12 Oct 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £58,243 |
| Lots value | Not specified |
| Awards value | £58,243 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CRAWLEY BOROUGH COUNCIL |
| Locality | CRAWLEY |
| Post town | Redhill |
| Postcode | RH10 1UZ |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ28 West Sussex (North East) |
| Local authority | Crawley |
| Electoral ward | Three Bridges |
| Westminster constituency | Crawley |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TRICOSTAR SOFTWARE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 6 Nov 2025 at 09:54 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/df9a6ad1-d21c-4da2-a5f4-89dfd1719049

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/df9a6ad1-d21c-4da2-a5f4-89dfd1719049
  6th November 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-bce450a1-fc6f-4ae6-b42f-2ec0b35ce185. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-bce450a1-fc6f-4ae6-b42f-2ec0b35ce185.json.