---
title: "Contact Centre Support & Maintenance Agreement"
ocid: "ocds-b5fd17-bcea7c69-7bff-4aa7-86b0-62feaa632fc1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-bcea7c69-7bff-4aa7-86b0-62feaa632fc1"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-bcea7c69-7bff-4aa7-86b0-62feaa632fc1.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-bcea7c69-7bff-4aa7-86b0-62feaa632fc1.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LONDON BOROUGH OF NEWHAM"
published: "2022-09-21"
---

# Contact Centre Support & Maintenance Agreement

Buyer: LONDON BOROUGH OF NEWHAM  
Current stage: Award  
OCID: ocds-b5fd17-bcea7c69-7bff-4aa7-86b0-62feaa632fc1

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-bcea7c69-7bff-4aa7-86b0-62feaa632fc1)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-bcea7c69-7bff-4aa7-86b0-62feaa632fc1.json)

## Summary

The London Borough of Newham has awarded a contract for Contact Centre Support & Maintenance. The contract, valued at £87,570 GBP, involves the support and maintenance of the Cisco Contact Centre solution. The procurement method used was selective, with the contract period running from 1st September 2022 to 31st August 2023. The procurement stage was an award, and the closing date for the tender period was 15th August 2022. The buying organisation was the London Borough of Newham, located in London, England.

This tender for Contact Centre Support & Maintenance can create opportunities for businesses providing software programming and consultancy services. Small and medium enterprises (SMEs) would be well-suited to compete for this contract. Businesses located in London or able to provide services in that area would find this opportunity particularly relevant. The contract period allows for service provision over a year, providing a stable revenue stream for the winning supplier, in this case, Cisilion Ltd.

## Notice

Contract for the support and maintenance of the Cisco Contact Centre solution for the (LBN).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ec17d5d4-a2b5-46ba-a4f8-adb8aa79d8bc |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Sep 2022 |
| Submission deadline | 14 Aug 2022 |
| Future notice date | Not specified |
| Award date | 14 Aug 2022 |
| Contract period | 31 Aug 2022 - 31 Aug 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £87,570 |
| Lots value | Not specified |
| Awards value | £87,570 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF NEWHAM |
| Locality | LONDON |
| Post town | East London |
| Postcode | E16 2QU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Royal Albert |
| Westminster constituency | West Ham and Beckton |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CISILION |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72200000 - Software programming and consultancy services

## Release History

- 21 Sep 2022 at 12:00 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ec17d5d4-a2b5-46ba-a4f8-adb8aa79d8bc

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ec17d5d4-a2b5-46ba-a4f8-adb8aa79d8bc
  21st September 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-bcea7c69-7bff-4aa7-86b0-62feaa632fc1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-bcea7c69-7bff-4aa7-86b0-62feaa632fc1.json.