---
title: "British Library Ticketing and Customer Journey Solution"
ocid: "ocds-b5fd17-bd22d63a-e8c3-4a7d-b650-7803da64639d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-bd22d63a-e8c3-4a7d-b650-7803da64639d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-bd22d63a-e8c3-4a7d-b650-7803da64639d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-bd22d63a-e8c3-4a7d-b650-7803da64639d.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "BRITISH LIBRARY"
published: "2020-09-21"
---

# British Library Ticketing and Customer Journey Solution

Buyer: BRITISH LIBRARY  
Current stage: Tender  
OCID: ocds-b5fd17-bd22d63a-e8c3-4a7d-b650-7803da64639d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-bd22d63a-e8c3-4a7d-b650-7803da64639d)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-bd22d63a-e8c3-4a7d-b650-7803da64639d.json)

## Summary

The British Library is currently undertaking a tender process for a project titled "British Library Ticketing and Customer Journey Solution." This procurement falls under the business services industry and is located in London, UK. The tender is being conducted through a selective procurement method, specifically a negotiated procedure, with a total value of £200,000. The deadline for submission of bids is set for 20th October 2020, after which the contracting period is expected to commence on 1st April 2021 and conclude on 31st March 2026.

This tender presents a significant opportunity for businesses focused on providing innovative ticketing solutions and enhancing customer engagement experiences. Small and medium-sized enterprises (SMEs) with expertise in digital services, customer relationship management, and ticketing systems would be particularly well-suited to participate. By addressing the British Library's needs for maximising revenue and managing customer data effectively, successful bidders could potentially establish a long-term partnership with a prestigious institution and expand their market presence.

## Notice

The British Library is seeking a supplier to provide a ticketing solution that will help the British Library maximise revenue from all ticketing and Membership purchases and donations, whilst offering our customers a high-quality user journey and ensuring customer and transactional data is managed effectively.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/040e96e5-a5e8-4965-86a6-92b78724c0e9 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Negotiated procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Sep 2020 |
| Submission deadline | 20 Oct 2020 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 Mar 2021 - 31 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £200,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BRITISH LIBRARY |
| Locality | LONDON |
| Post town | North West London |
| Postcode | NW1 2DB |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI36 Camden |
| Local authority | Camden |
| Electoral ward | St Pancras & Somers Town |
| Westminster constituency | Holborn and St Pancras |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security

## Release History

- 21 Sep 2020 at 07:10 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/040e96e5-a5e8-4965-86a6-92b78724c0e9

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/040e96e5-a5e8-4965-86a6-92b78724c0e9
  21st September 2020 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/tenders/UK-UK-London:-Business-services:-law%2C-marketing%2C-consulting%2C-recruitment%2C-printing-and-security./EJ33G6S65U
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-bd22d63a-e8c3-4a7d-b650-7803da64639d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-bd22d63a-e8c3-4a7d-b650-7803da64639d.json.