--- title: "UKSBS PR18079 Business Support Helpdesk" ocid: "ocds-b5fd17-bd49420d-dd52-4e83-ab90-80ad4569b6fb" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-bd49420d-dd52-4e83-ab90-80ad4569b6fb" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-bd49420d-dd52-4e83-ab90-80ad4569b6fb.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-bd49420d-dd52-4e83-ab90-80ad4569b6fb.json" source: "Contracts Finder" current_stage: "Planning" buyer: "UK SHARED BUSINESS SERVICES LIMITED" published: "2018-04-18" --- # UKSBS PR18079 Business Support Helpdesk Buyer: UK SHARED BUSINESS SERVICES LIMITED Current stage: Planning OCID: ocds-b5fd17-bd49420d-dd52-4e83-ab90-80ad4569b6fb [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-bd49420d-dd52-4e83-ab90-80ad4569b6fb) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-bd49420d-dd52-4e83-ab90-80ad4569b6fb.json) ## Summary The UK Shared Business Services Limited (UKSBS), on behalf of the Department for Business, Energy and Industrial Strategy (BEIS), is initiating a procurement process for the UKSBS PR18079 Business Support Helpdesk. This is currently in the planning stage, with a market engagement notice published on 18th April 2018. Interested suppliers must submit an Expression of Interest (EOI) by 12pm on 10th May 2018 to attend a supplier engagement day in Central London scheduled for 14th May 2018. The procurement involves the provision of business support services aimed primarily at Small and Medium Enterprises (SMEs) across England and has an estimated value of £5 million to £6 million over three years, commencing 1st April 2019, with potential extensions available. This tender presents a significant opportunity for businesses specialising in telecommunications consultancy, administration services, customer services, business and management consultancy, and call centre operations, particularly those targeting SMEs. Companies that can provide multichannel business support services, including telephone, digital communications, and advice tailored for businesses at various stages, will be well-suited to compete. Furthermore, those with experience in building databases of business support schemes could find this opportunity particularly advantageous, as the successful supplier will integrate services with various government projects and client organisations to enhance the overall support framework for SMEs in England. ## Notice Prior Information Notice: Supplier Engagement Day in order to assess the market's appetite, concerns and views on formulation of the requirement. If you believe this is of interest to you and your organisation, please register an Expression of Interest (EOI) to attend by sending an email to the following email address: majorprojects@uksbs.co.uk . DO NOT RESPOND DIRECT TO THE BUYER. The supplier day will be held at a Central London location on Mon 14th May 2018 from 10.00 - 13.00. EOI must be received at the above email address by no later than 12pm on Thursday 10th May (EOI Deadline) for a max of 2 attendees per supplier. Upon confirmation by UKSBS an agenda and location will be issued. UK Shared Business Services Ltd. (UKSBS) on behalf of the Department for Business, Energy and Industrial Strategy (BEIS) are considering procuring a range of business support services for primarily Small and Medium Enterprises (SMEs) in England, consisting of the following: A multichannel business support service through which businesses can access bespoke advice (this will include advice via telephone and digital channels including webchat, e-mail and social media, but not face-to-face support). A database ('Knowledge Bank') of business support schemes and advice in England to support service delivery, service delivery by partners, and content for online business support tools. Small businesses that seek advice and support are more likely to grow, and the majority of businesses that do take advice say it adds value. The services will play a key role in handling business support queries, which range from routine business related questions requiring simple diagnosis and sign posting to sources of support to more complex enquiries requiring a high level of specialist advice from qualified business support advisers with expert knowledge. The service will support Government as a channel for sharing information and a potential channel for emergency response support to business. It will work closely with partner 'client' organisations, projects and schemes, nationally and locally (including but not limited to Other Government Departments, Local Enterprise Partnerships, Growth Hubs, and other business support providers) to provide a holistic business support offer to pre-starts, start-ups and existing SMEs across all sectors. The service will aim in particular to cover gaps in business support provision, building on its reputation as a source of expertise for pre-starts and start-ups. The successful supplier will be encouraged to maximise the use of lower cost digital contact channels. The estimated value range for the requirement is in the region of PS5m to PS6m (exclusive of VAT) over 3 years. It is anticipated that this will be a 3 year agreement effective from 1st April 2019, with a potential option to extend on an annual basis for up to 2 further years subject to financial authority. This PIN is being issued in order to undertake a market consultation exercise. Additional information: PLEASE NOTE: Due to coordinating access arrangements, Expressions of Interest received after EOI Deadline (12pm on 10th May 2018) will not be considered and access to the event will not be possible. BEIS may consider information and responses received as part of the preliminary market consultation to help inform BEIS' specification and further decision making in relation to the planning and conduct of the proposed procurement. For the avoidance of doubt, this notice is not a Call for Competition; a Contract Notice will be issued as a call for competition. Not registering an interest shall not prevent any supplier participating in a future procurement, nor is it intended that any information supplied as part of preliminary market consultation shall place any supplier at an advantage in a potential procurement process. Participation in preliminary market consultation will be at each supplier's own cost. BEIS reserves the position not to award a contract. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c0c89e0e-1ac2-4125-9ea2-c746c45afe68 | | Notice type | Market Engagement Notice | | Procurement type | Standard | | Procurement category | Not specified | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 18 Apr 2018 | | Submission deadline | Not specified | | Future notice date | 10 May 2018 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | UK SHARED BUSINESS SERVICES LIMITED | | Locality | SWINDON | | Post town | Swindon | | Postcode | SN2 1FF | | Country | England | | ITL 1 | TLK South West (England) | | ITL 2 | TLK7 Gloucestershire and Wiltshire | | ITL 3 | TLK71 Swindon | | Local authority | Swindon | | Electoral ward | Rodbourne Cheney | | Westminster constituency | Swindon North | | Delivery location | Not specified | ## CPV Codes ### Divisions - 71 - Architectural, construction, engineering and inspection services - 75 - Administration, defence and social security services - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 71316000 - Telecommunication consultancy services - 75100000 - Administration services - 79342300 - Customer services - 79400000 - Business and management consultancy and related services - 79512000 - Call centre - 79900000 - Miscellaneous business and business-related services ## Release History - 18 Apr 2018 at 12:23 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/c0c89e0e-1ac2-4125-9ea2-c746c45afe68 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/c0c89e0e-1ac2-4125-9ea2-c746c45afe68 18th April 2018 - Early engagement notice on Contracts Finder ## Notice URLs - http://www.gov.uk/government/organisations/department-for-business-energy-and-industrial-strategy ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-bd49420d-dd52-4e83-ab90-80ad4569b6fb. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-bd49420d-dd52-4e83-ab90-80ad4569b6fb.json.