---
title: "PCI Solution for the Contact Centre Payments"
ocid: "ocds-b5fd17-bd4d8060-67c8-4871-84e1-26a398f000b0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-bd4d8060-67c8-4871-84e1-26a398f000b0"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-bd4d8060-67c8-4871-84e1-26a398f000b0.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-bd4d8060-67c8-4871-84e1-26a398f000b0.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CHARNWOOD BOROUGH COUNCIL RECYCLING"
published: "2019-04-25"
---

# PCI Solution for the Contact Centre Payments

Buyer: CHARNWOOD BOROUGH COUNCIL RECYCLING  
Current stage: Award  
OCID: ocds-b5fd17-bd4d8060-67c8-4871-84e1-26a398f000b0

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-bd4d8060-67c8-4871-84e1-26a398f000b0)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-bd4d8060-67c8-4871-84e1-26a398f000b0.json)

## Summary

Charnwood Borough Council Recycling is conducting a public procurement process to source a suitable supplier for a PCI Solution for the Contact Centre Payments, aimed at enhancing payment processing capabilities to meet government PCI requirements. The tender, categorised under software package and information systems, has an estimated value of £150,000 and is located in the East Midlands region of England. The tender period concluded on 25th January 2019, with the contract set to commence on 12th February 2019 and run until 11th February 2023.

This procurement presents an excellent opportunity for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) that specialise in software solutions compatible with telephony systems. Businesses with expertise in integrating payment systems, particularly those familiar with Capita Pay360 and telephone solutions like 4Net, would be well-positioned to compete for this contract, enabling them to expand their client base within the public sector.

## Notice

Charnwood Borough Council is procuring a suitable supplier to provide PCI solution for our busy contact centre department. The department currently are taking customer payments over the telephone using Capita Pay360 system, but our advisors input customer card details on their behalf. This does not meet the government requirement for PCI. The solution must be compatible with our current telephone system 4Net, and also integration with Capita Pay360 is essential. Please Note the last date for requesting ITT Documents is 21st January 2019

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/649b1801-e054-4090-aa98-6c87ae59c03a |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Apr 2019 |
| Submission deadline | 25 Jan 2019 |
| Future notice date | Not specified |
| Award date | 24 Apr 2019 |
| Contract period | 25 Apr 2019 - 27 Apr 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £150,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CHARNWOOD BOROUGH COUNCIL RECYCLING |
| Locality | LOUGHBOROUGH |
| Post town | Leicester |
| Postcode | LE11 2TR |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire |
| ITL 3 | TLF22 Leicestershire CC and Rutland |
| Local authority | Charnwood |
| Electoral ward | Loughborough Southfields |
| Westminster constituency | Loughborough |
| Delivery location | TLF East Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CONTRACT PROCESS ABANDONED |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 25 Apr 2019 at 13:07 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/649b1801-e054-4090-aa98-6c87ae59c03a
- 9 Jan 2019 at 14:53 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/6c2d4e4a-4a57-44ec-8c9a-33a70e48522c
- 4 Jan 2019 at 12:25 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/6c2d4e4a-4a57-44ec-8c9a-33a70e48522c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/649b1801-e054-4090-aa98-6c87ae59c03a
  25th April 2019 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/6c2d4e4a-4a57-44ec-8c9a-33a70e48522c
  9th January 2019 - Opportunity notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-bd4d8060-67c8-4871-84e1-26a398f000b0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-bd4d8060-67c8-4871-84e1-26a398f000b0.json.