---
title: "CO0169 Contact Centre and Telephony Services"
ocid: "ocds-b5fd17-bd6b8ead-dd4d-4fea-af9e-bfba5aa4975f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-bd6b8ead-dd4d-4fea-af9e-bfba5aa4975f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-bd6b8ead-dd4d-4fea-af9e-bfba5aa4975f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-bd6b8ead-dd4d-4fea-af9e-bfba5aa4975f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ESSEX COUNTY COUNCIL"
published: "2023-05-24"
---

# CO0169 Contact Centre and Telephony Services

Buyer: ESSEX COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-bd6b8ead-dd4d-4fea-af9e-bfba5aa4975f

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## Summary

The Essex County Council has awarded a contract for the provision of CO0169 Contact Centre and Telephony Services. The contract involves a total value of £2,840,053 and was awarded to Daisy Corporate Services Trading Limited. The procurement method was classified as 'Other' and falls under the services category. The contract period is set to commence on 22nd February 2023 and end on 21st February 2028, with a tender deadline of 14th November 2022. The services will be delivered in England.

This tender for Contact Centre and Telephony Services by Essex County Council presents opportunities for businesses, particularly those offering MS-certified, cloud-based CCaaS solutions. Small and medium-sized enterprises (SMEs) are considered suitable for this contract. Businesses capable of providing inbound and outbound telephony calls via MS Teams could find this tender well-suited for their growth. The contract duration until 2028 allows for long-term business planning and development in the telecommunication and related equipment industry.

## Notice

MS-certified, cloud-based, CCaaS (Contact Centre as a Service) solution for ECC's main contact centre (Contact Essex) and other contact centre instances. Inbound and outbound telephony calls via MS Teams (call charges).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d31ccfac-18af-4246-8cd2-5971b9816829 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 May 2023 |
| Submission deadline | 14 Nov 2022 |
| Future notice date | Not specified |
| Award date | 21 Feb 2023 |
| Contract period | 22 Feb 2023 - 21 Feb 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £3,126,000 |
| Lots value | Not specified |
| Awards value | £2,840,053 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ESSEX COUNTY COUNCIL |
| Locality | CHELMSFORD |
| Post town | Chelmsford |
| Postcode | CM1 1QH |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH36 Heart of Essex |
| Local authority | Chelmsford |
| Electoral ward | Moulsham and Central |
| Westminster constituency | Chelmsford |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DAISY CORPORATE SERVICES TRADING |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment

### Codes

- 32000000 - Radio, television, communication, telecommunication and related equipment

## Release History

- 24 May 2023 at 11:03 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d31ccfac-18af-4246-8cd2-5971b9816829

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d31ccfac-18af-4246-8cd2-5971b9816829
  24th May 2023 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.essex.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-bd6b8ead-dd4d-4fea-af9e-bfba5aa4975f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-bd6b8ead-dd4d-4fea-af9e-bfba5aa4975f.json.