---
title: "Provision of Telephony and Contact Centre Services"
ocid: "ocds-b5fd17-bd6e9de0-5395-413f-9ba1-e9df51581a62"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-bd6e9de0-5395-413f-9ba1-e9df51581a62"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-bd6e9de0-5395-413f-9ba1-e9df51581a62.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-bd6e9de0-5395-413f-9ba1-e9df51581a62.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "NATIONAL ASSOCIATION OF CITIZENS ADVICE BUREAUX"
published: "2021-09-03"
---

# Provision of Telephony and Contact Centre Services

Buyer: NATIONAL ASSOCIATION OF CITIZENS ADVICE BUREAUX  
Current stage: Tender  
OCID: ocds-b5fd17-bd6e9de0-5395-413f-9ba1-e9df51581a62

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## Summary

The National Association of Citizens Advice Bureaux is seeking proposals for the provision of Telephony and Contact Centre Services through a selective procurement process, utilising a competitive dialogue method. This opportunity, valued at £16,100,000 and falling under the telecommunications network category, is set in London, United Kingdom. The tender period will conclude on 4 October 2021, with the contract expected to commence on 1 April 2023 and last until 31 March 2028.

This tender presents an excellent opportunity for telecommunication and contact centre service providers, particularly small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) that can demonstrate their capacity to deliver the required services effectively. Interested businesses should consider engaging with this procurement, as it allows them to enter into a long-term contract that could significantly enhance their market presence within the public sector.

## Notice

The Contracting Authority wishes to receive responses to the Selection Questionnaire from suitably qualified and experienced Telephony and Contact Centre providers with the necessary capacity and capability (or a demonstrable ability to provide the necessary capacity and capability within the requisite timescale, which is notified to Potential Bidders in the Selection Questionnaire) to provide the range of Services as set out in Appendix A - High-level Requirements.docx, in a safe and effective manner.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ae3459c0-a8c4-43fa-be5f-fe17ca24ba3f |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Competitive dialog |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Sep 2021 |
| Submission deadline | 4 Oct 2021 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 Mar 2023 - 31 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £16,100,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NATIONAL ASSOCIATION OF CITIZENS ADVICE BUREAUX |
| Locality | LONDON |
| Post town | Central London |
| Postcode | EC1A 4HD |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | City of London |
| Electoral ward | Aldersgate |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment

### Codes

- 32412100 - Telecommunications network

## Release History

- 3 Sep 2021 at 16:45 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/ae3459c0-a8c4-43fa-be5f-fe17ca24ba3f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ae3459c0-a8c4-43fa-be5f-fe17ca24ba3f
  3rd September 2021 - Opportunity notice on Contracts Finder
- https://www.mytenders.co.uk/search/show/search_view.aspx?ID=SEP162672
  NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.

## Notice URLs

- https://www.citizensadvice.org.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-bd6e9de0-5395-413f-9ba1-e9df51581a62. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-bd6e9de0-5395-413f-9ba1-e9df51581a62.json.