---
title: "CCA Platinum Membership 2022"
ocid: "ocds-b5fd17-bd9b4011-a554-46e1-80fd-13ca2d2daf9b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-bd9b4011-a554-46e1-80fd-13ca2d2daf9b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-bd9b4011-a554-46e1-80fd-13ca2d2daf9b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-bd9b4011-a554-46e1-80fd-13ca2d2daf9b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DVSA - DRIVER AND VEHICLE STANDARDS AGENCY"
published: "2022-03-30"
---

# CCA Platinum Membership 2022

Buyer: DVSA - DRIVER AND VEHICLE STANDARDS AGENCY  
Current stage: Award  
OCID: ocds-b5fd17-bd9b4011-a554-46e1-80fd-13ca2d2daf9b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-bd9b4011-a554-46e1-80fd-13ca2d2daf9b)  
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## Summary

The procurement process involves the DVSA - Driver and Vehicle Standards Agency, which has successfully awarded a contract for the "CCA Platinum Membership 2022". This contract, valued at £14,995, falls within the subscription services category and is located in the United Kingdom, specifically in Scotland. The procurement method used was a direct tender through a single tender action, which completed on 9th March 2022, with the contract period commencing on 1st April 2022 and concluding on 31st March 2023.

This opportunity is poised to foster business growth, particularly for large companies specialising in subscription services and customer contact enhancements. Firms that can offer innovative customer engagement solutions, such as web chat services or new software implementations, would be well-positioned to capitalise on this membership. The successful applicant, CCA Global Ltd, exemplifies the type of supplier with a strong foundation in customer service development that the DVSA seeks to work with.

## Notice

This is a yearly subscription: Each year, DVSA's Customer Service Centre's key target is CCA accreditation. Having platinum membership helps DVSA work with key companies both in the private and public sector to achieving excellence within the customer contact business. Other public sector organisations enjoying success through the membership include DVLA and HMRC. CCA offer development, help and advice in deploying new channels with the business - for example web chat, an area that DVSA is exploring currently. CCA offer support and contacts that can help people through new software/innovation, an example being the new software DVSA has invested in, of which a key element.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2a6ddbf2-7c77-431d-a06b-72a9f8dc27fa |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Mar 2022 |
| Submission deadline | 9 Mar 2022 |
| Future notice date | Not specified |
| Award date | 9 Mar 2022 |
| Contract period | 31 Mar 2022 - 31 Mar 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £14,995 |
| Lots value | Not specified |
| Awards value | £14,995 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DVSA - DRIVER AND VEHICLE STANDARDS AGENCY |
| Locality | BRISTOL |
| Post town | Bristol |
| Postcode | BS5 0DA |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK5 West of England |
| ITL 3 | TLK51 Bristol, City of |
| Local authority | Bristol, City of |
| Electoral ward | Lawrence Hill |
| Westminster constituency | Bristol East |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CCA GLOBAL |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79980000 - Subscription services

## Release History

- 30 Mar 2022 at 14:25 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2a6ddbf2-7c77-431d-a06b-72a9f8dc27fa

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2a6ddbf2-7c77-431d-a06b-72a9f8dc27fa
  30th March 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/73ba590f-9a52-4eae-ba73-90f35bb7517a
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-bd9b4011-a554-46e1-80fd-13ca2d2daf9b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-bd9b4011-a554-46e1-80fd-13ca2d2daf9b.json.