--- title: "Cloud Based Telephony System for Cobalt and South Liverpool Homes 2021 - 26" ocid: "ocds-b5fd17-bdb9ab4d-a361-4800-bd2a-8a25916446ed" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-bdb9ab4d-a361-4800-bd2a-8a25916446ed" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-bdb9ab4d-a361-4800-bd2a-8a25916446ed.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-bdb9ab4d-a361-4800-bd2a-8a25916446ed.json" source: "Contracts Finder" current_stage: "Tender" buyer: "COBALT HOUSING E-TENDERING" published: "2020-12-18" --- # Cloud Based Telephony System for Cobalt and South Liverpool Homes 2021 - 26 Buyer: COBALT HOUSING E-TENDERING Current stage: Tender OCID: ocds-b5fd17-bdb9ab4d-a361-4800-bd2a-8a25916446ed [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-bdb9ab4d-a361-4800-bd2a-8a25916446ed) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-bdb9ab4d-a361-4800-bd2a-8a25916446ed.json) ## Summary The procurement process involves Cobalt Housing e-Tendering seeking a contractor for the implementation of a Cloud-Based Telephony System to service both Cobalt and South Liverpool Homes from 2021 to 2026. This active tender is classified under telecommunications services and has a maximum value of £500,000. The open procurement method allows interested parties to submit their bids until the closing date of 18th January 2021. The contract will start on 15th February 2021 and continue until 31st March 2024, with services required at specified locations in Merseyside, UK. This tender presents significant opportunities for businesses specialising in telecommunications systems, services, and support. Companies offering solutions for cloud technology, service management, and call centre training will find it advantageous to compete, particularly small and medium-sized enterprises (SMEs) that can deliver tailored services. With a focus on high availability and effective communication technologies, businesses that can demonstrate innovative approaches and reliability in service provision are well-suited to pursue this contract. ## Notice Cobalt and South Liverpool Housing each requires a single, high availability, easy to maintain and effective next gen, cloud based telephony system that supports both traditional voice communications across the organisation and the technologies required for enhanced communications as well as future integration that will facilitate a fully integrated Omnichannel Contact Centre Both organisations are is seeking to enter into a contract with a suitably qualified service provider to provide telephony SIP trunks/infrastructure and service management between the hours specified in the contract document, Monday to Friday, plus an out of hours emergency service 365 days per year. Services are to include - o Service Support (Helpdesk / Engineering / Development) o DDI Porting where necessary o Call data itemisation o PSTN failover o Call centre supervisor and officer training Additional information: Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a99f714f-8f4f-49be-acd7-51b290ceb5ca | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 18 Dec 2020 | | Submission deadline | 18 Jan 2021 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 15 Feb 2021 - 31 Mar 2024 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £500,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | COBALT HOUSING E-TENDERING | | Locality | MERSEYSIDE | | Post town | Liverpool | | Postcode | L11 2SF | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD7 Merseyside | | ITL 3 | TLD72 Liverpool | | Local authority | Liverpool | | Electoral ward | West Derby Muirhead | | Westminster constituency | Liverpool Walton | | Delivery location | TLD North West (England) | ## CPV Codes ### Divisions - 32 - Radio, television, communication, telecommunication and related equipment - 45 - Construction work - 50 - Repair and maintenance services - 51 - Installation services (except software) - 64 - Postal and telecommunications services ### Codes - 32412100 - Telecommunications network - 32500000 - Telecommunications equipment and supplies - 32510000 - Wireless telecommunications system - 32520000 - Telecommunications cable and equipment - 32524000 - Telecommunications system - 45314000 - Installation of telecommunications equipment - 50330000 - Maintenance services of telecommunications equipment - 51340000 - Installation services of line telephony equipment - 64200000 - Telecommunications services ## Release History - 18 Dec 2020 at 17:34 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/a99f714f-8f4f-49be-acd7-51b290ceb5ca ## Documents - https://www.contractsfinder.service.gov.uk/Notice/a99f714f-8f4f-49be-acd7-51b290ceb5ca 18th December 2020 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/cobalthousing/aspx/ Additional information on how to apply for this contract ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-bdb9ab4d-a361-4800-bd2a-8a25916446ed. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-bdb9ab4d-a361-4800-bd2a-8a25916446ed.json.