---
title: "Provision of Govmetrix CX customer feedback and citizen experience improvement platform"
ocid: "ocds-b5fd17-bdc4e991-61f3-472a-b7c0-4dc9fb4afb7a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-bdc4e991-61f3-472a-b7c0-4dc9fb4afb7a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-bdc4e991-61f3-472a-b7c0-4dc9fb4afb7a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-bdc4e991-61f3-472a-b7c0-4dc9fb4afb7a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HULL CITY COUNCIL"
published: "2026-06-30"
---

# Provision of Govmetrix CX customer feedback and citizen experience improvement platform

Buyer: HULL CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-bdc4e991-61f3-472a-b7c0-4dc9fb4afb7a

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## Summary

The procurement process initiated by Hull City Council focuses on the "Provision of Govmetrix CX customer feedback and citizen experience improvement platform." This project, classified under software supply services (CPV code: 72268000), is geographically located in Yorkshire and the Humber, United Kingdom. The contract, valued at £53,997 excluding a potential one-year extension, will commence on 1st July 2026 and will run until 30th June 2029. The procurement stage was completed with a direct award to ROL Solutions Ltd, operating as GovMetric CX, under the CCS GCloud 14 framework. The contracting authority concluded the award on 30th June 2026, indicating an active status in the service procurement industry.

This tender presents a valuable opportunity for businesses specializing in customer feedback and citizen experience platforms, especially large enterprises capable of fulfilling significant contractual obligations. Although the procurement method was a direct award, identifying such projects can provide insights into market trends and the needs of public sector clients. Companies with a footprint in software solutions, particularly those focusing on public service enhancement, could consider forming partnerships or competitor analysis for future tenders. Understanding the regional and sectoral demands can help businesses position themselves strategically to pursue related opportunities.

## Notice

To award a contract to ROL Solutions Ltd t/a GovMetric CX for the provision of Govmetrix CX customer feedback and citizen experience improvement platform via the CCS GCloud 14 framework for a period of 3 years with one option to extend for a further 12 months subject to performance and need. Contract to commence 1st July 2026 to expire 30th June 2029. Contract value PS53,997.00 (excluding extension option).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/492d000b-2c98-4518-a014-6dfd8808536e |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Jun 2026 |
| Submission deadline | 28 Jun 2026 |
| Future notice date | Not specified |
| Award date | 29 Jun 2026 |
| Contract period | 30 Jun 2026 - 30 Jun 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £53,997 |
| Lots value | Not specified |
| Awards value | £53,997 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HULL CITY COUNCIL |
| Locality | HULL |
| Post town | Hull |
| Postcode | HU1 2AA |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE1 East Yorkshire and Northern Lincolnshire |
| ITL 3 | TLE11 Kingston upon Hull, City of |
| Local authority | Kingston upon Hull, City of |
| Electoral ward | St Andrew's & Docklands |
| Westminster constituency | Kingston upon Hull West and Haltemprice |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ROL SOLUTIONS LTD T/A GOVMETRIC CX |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72268000 - Software supply services

## Release History

- 30 Jun 2026 at 13:02 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/492d000b-2c98-4518-a014-6dfd8808536e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/492d000b-2c98-4518-a014-6dfd8808536e
  30th June 2026 - Awarded contract notice on Contracts Finder
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=106924&B=UK
  Additional data
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/104102
  User / Company

## Notice URLs

- https://www.hull.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-bdc4e991-61f3-472a-b7c0-4dc9fb4afb7a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-bdc4e991-61f3-472a-b7c0-4dc9fb4afb7a.json.