---
title: "Service Management Solution & ITSM Platform"
ocid: "ocds-b5fd17-bdf076b7-ab80-4472-a75e-0fd331c820c8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-bdf076b7-ab80-4472-a75e-0fd331c820c8"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-bdf076b7-ab80-4472-a75e-0fd331c820c8.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-bdf076b7-ab80-4472-a75e-0fd331c820c8.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BATH AND NORTH EAST SOMERSET COUNCIL"
published: "2025-11-18"
---

# Service Management Solution & ITSM Platform

Buyer: BATH AND NORTH EAST SOMERSET COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-bdf076b7-ab80-4472-a75e-0fd331c820c8

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-bdf076b7-ab80-4472-a75e-0fd331c820c8)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-bdf076b7-ab80-4472-a75e-0fd331c820c8.json)

## Summary

Bath and North East Somerset Council has completed the procurement process for a 'Service Management Solution & ITSM Platform', which falls under the industry category of software package and information systems. The buying organisation, based at Keynsham Civic Centre, England, facilitated a direct award procurement method. Notably, the tender, valued at £214,790, reached its tender stage conclusion on 8th November 2025, with the contract period set from 10th November 2025 to 9th November 2028. The contract was awarded to Zoho Corporation Limited, a large supplier, on the specified end date, with an official award notice published on 18th November 2025.

This contract presents substantial opportunities for businesses involved in the IT services sector, particularly those providing software solutions and management platforms. While the procurement was a direct award, organisations, especially SMEs, can position themselves for future opportunities by enhancing their technological offerings and showcasing their capability to deliver comprehensive IT services. Given the involvement of an esteemed local authority, participating or gaining similar contracts can enhance a company's portfolio, providing a pathway for business growth and industry recognition within the UK public sector.

## Notice

Provision of licences, software and implementation for a service management solution and ITSM platform

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/73176fb0-fc84-45b1-af70-8ce11dbce6c6 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Nov 2025 |
| Submission deadline | 8 Nov 2025 |
| Future notice date | Not specified |
| Award date | 8 Nov 2025 |
| Contract period | 10 Nov 2025 - 9 Nov 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £214,790 |
| Lots value | Not specified |
| Awards value | £214,790 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BATH AND NORTH EAST SOMERSET COUNCIL |
| Locality | KEYNSHAM |
| Post town | Bristol |
| Postcode | BS31 1FS |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK5 West of England |
| ITL 3 | TLK52 Bath & North East Somerset and South Gloucestershire |
| Local authority | Bath and North East Somerset |
| Electoral ward | Keynsham North |
| Westminster constituency | North East Somerset and Hanham |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ZOHO |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 18 Nov 2025 at 15:09 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/73176fb0-fc84-45b1-af70-8ce11dbce6c6

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/73176fb0-fc84-45b1-af70-8ce11dbce6c6
  18th November 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-bdf076b7-ab80-4472-a75e-0fd331c820c8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-bdf076b7-ab80-4472-a75e-0fd331c820c8.json.