--- title: "Provision of an ITSM and ITAM Solution" ocid: "ocds-b5fd17-be031e69-219f-476a-8139-0a79c2ad14aa" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-be031e69-219f-476a-8139-0a79c2ad14aa" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-be031e69-219f-476a-8139-0a79c2ad14aa.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-be031e69-219f-476a-8139-0a79c2ad14aa.json" source: "Contracts Finder" current_stage: "Tender" buyer: "SUSSEX POLICE" published: "2024-02-28" --- # Provision of an ITSM and ITAM Solution Buyer: SUSSEX POLICE Current stage: Tender OCID: ocds-b5fd17-be031e69-219f-476a-8139-0a79c2ad14aa [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-be031e69-219f-476a-8139-0a79c2ad14aa) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-be031e69-219f-476a-8139-0a79c2ad14aa.json) ## Summary The Sussex Police is looking for suppliers to provide an IT Service Management and IT Asset Management Solution to be used across Surrey Police and Sussex Police. This tender opportunity is a two-stage process to replace the existing ITSM tool with a commercial off-the-shelf product, aligning with the authorities' Target Operating Model strategy. The procurement method is an open procedure (above threshold), with the tender period ending on April 5, 2024. The contract period starts on June 10, 2024, and ends on June 9, 2031. This public procurement process by Sussex Police presents an opportunity for IT service management and software companies to compete. Businesses specialising in software packages and information systems would be well-suited to participate in this tender. The location of the procurement is in the South East region of the United Kingdom, with the main procurement category being services. Suppliers are invited to provide their proposed solutions during the two-stage process, demonstrating their capabilities to meet the authorities' needs and improve service operations. ## Notice Provision of IT Service Management and IT Asset Management Solution to be uses across Surrey Police and Sussex Police Additional information: Sussex and Surrey Police (S&SP) aims to replace their existing ITSM tool with a commercial, off the shelf product that will support the authorities Target Operating Model (TOM) strategy. The objective is to improve efficiency of critical service management operations, aligning multiple teams, introducing new functionality and levels of automation to improve the customer and user experience. This tender opportunity will be run as a two-stage process as detailed below.' Stage One: Will enable all suppliers to respond to the Company questionnaire and technical questionnaire based around the requirement with appropriate detail, Combined with pricing for your proposed solution. All Tenderers submitting a response in stage one will be notified in writing of their stage one score as well as their ranking position. The top 5 ranked suppliers will be invited to stage two. Stage Two: Understanding Buyers Needs Demonstrations. Will consists of the top 5 rank supplier after stage one evaluations being invited to a scored virtual demonstration via Microsoft Teams. To demonstrate their proposed solution based around scenarios/agenda put forward by the Authority. Scoring will also be combined with a Best and Final Offer (BAFO) on pricing. Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4436be88-4ac8-44b9-95cd-1568a43b2d4f | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 28 Feb 2024 | | Submission deadline | 5 Apr 2024 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 10 Jun 2024 - 9 Jun 2031 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SUSSEX POLICE | | Locality | SUSSEX | | Post town | Brighton | | Postcode | BN7 2DZ | | Country | England | | ITL 1 | TLJ South East (England) | | ITL 2 | TLJ2 Surrey, East and West Sussex | | ITL 3 | TLJ22 East Sussex CC | | Local authority | Lewes | | Electoral ward | Lewes Bridge | | Westminster constituency | Lewes | | Delivery location | TLJ South East (England) | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48000000 - Software package and information systems - 48900000 - Miscellaneous software package and computer systems ## Release History - 28 Feb 2024 at 15:20 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/4436be88-4ac8-44b9-95cd-1568a43b2d4f ## Documents - https://www.contractsfinder.service.gov.uk/Notice/4436be88-4ac8-44b9-95cd-1568a43b2d4f 28th February 2024 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/sussexpolice/aspx/ Additional information on how to apply for this contract ## Notice URLs - http://www.sussex.police.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-be031e69-219f-476a-8139-0a79c2ad14aa. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-be031e69-219f-476a-8139-0a79c2ad14aa.json.