---
title: "IS Service Helpdesk"
ocid: "ocds-b5fd17-be369f72-69f5-4b9e-b680-5fc851248c1f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-be369f72-69f5-4b9e-b680-5fc851248c1f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-be369f72-69f5-4b9e-b680-5fc851248c1f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-be369f72-69f5-4b9e-b680-5fc851248c1f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR ENVIRONMENT FOOD & RURAL AFFAIRS"
published: "2024-05-07"
---

# IS Service Helpdesk

Buyer: DEPARTMENT FOR ENVIRONMENT FOOD & RURAL AFFAIRS  
Current stage: Award  
OCID: ocds-b5fd17-be369f72-69f5-4b9e-b680-5fc851248c1f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-be369f72-69f5-4b9e-b680-5fc851248c1f)  
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## Summary

The Department for Environment Food & Rural Affairs has awarded a contract for IS Service Helpdesk to Halo Service Solutions Ltd. The procurement method used was a limited competitive quotation, with a contract value of £57,979.20. The contract period is from May 4, 2024, to May 3, 2028, providing services in the helpdesk category.

This tender presents an opportunity for businesses providing helpdesk services to engage with the Department for Environment Food & Rural Affairs. With a focus on service delivery in the United Kingdom, businesses with expertise in providing IT support and asset management solutions could find this tender suitable for their growth. The Department aims to enhance its internal support systems, offering potential growth prospects for SMEs in the services sector.

## Notice

Service Desk provider which allows the TIS, Facilities, CRM, Social Media & Events Teams to provide varying levels of services to our internal colleagues alongside supporting the Triage process and is the main asset register and knowledge base for the organisation.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7e7db35e-5c87-4aa3-b862-503dd7c250f8 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Competitive quotation (below threshold) |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 May 2024 |
| Submission deadline | 26 Apr 2024 |
| Future notice date | Not specified |
| Award date | 25 Apr 2024 |
| Contract period | 3 May 2024 - 3 May 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £57,979 |
| Lots value | Not specified |
| Awards value | £57,979 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR ENVIRONMENT FOOD & RURAL AFFAIRS |
| Locality | COVENTRY |
| Post town | Coventry |
| Postcode | CV3 4PE |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG1 Herefordshire, Worcestershire and Warwickshire |
| ITL 3 | TLG13 Warwickshire CC |
| Local authority | Warwick |
| Electoral ward | Cubbington & Leek Wootton |
| Westminster constituency | Kenilworth and Southam |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HALO SERVICE SOLUTIONS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72253100 - Helpdesk services

## Release History

- 7 May 2024 at 13:44 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7e7db35e-5c87-4aa3-b862-503dd7c250f8

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7e7db35e-5c87-4aa3-b862-503dd7c250f8
  7th May 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/fb812fb6-1055-4f61-a39a-ca8263c5aa11

## Notice URLs

- http://www.ahdb.org.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-be369f72-69f5-4b9e-b680-5fc851248c1f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-be369f72-69f5-4b9e-b680-5fc851248c1f.json.