--- title: "Conversion Practices Victim Support Service" ocid: "ocds-b5fd17-be489233-6b65-4e9f-923e-072621fbc659" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-be489233-6b65-4e9f-923e-072621fbc659" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-be489233-6b65-4e9f-923e-072621fbc659.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-be489233-6b65-4e9f-923e-072621fbc659.json" source: "Contracts Finder" current_stage: "Planning" buyer: "CABINET OFFICE" published: "2026-07-10" --- # Conversion Practices Victim Support Service Buyer: CABINET OFFICE Current stage: Planning OCID: ocds-b5fd17-be489233-6b65-4e9f-923e-072621fbc659 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-be489233-6b65-4e9f-923e-072621fbc659) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-be489233-6b65-4e9f-923e-072621fbc659.json) ## Summary The Cabinet Office is in the planning stage of a procurement process for a "Conversion Practices Victim Support Service" in the United Kingdom, classified under Helpdesk and Support Services. This process, initiated on 10 July 2026, involves early market engagement in preparation for an upcoming tender. The service includes operating a helpline and managing an information website, with the contract set to begin on 1 October 2026 and lasting 24 months. Interested suppliers must respond to the market engagement questions and submit their expression of interest by 24 July 2026 at 17:00 BST. The project is capped at £80,000 per annum, totalling £160,000 over the contract duration. This tender presents significant opportunities for businesses specializing in helpline operations and website management. Companies geared towards providing remote support services, particularly small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs), are well-suited to contribute to this national service. The opportunity requires swift onboarding capabilities as the selected supplier must commence operations immediately upon contract initiation without a mobilisation period. With stringent financial and operational parameters, competitive businesses offering innovative solutions within the budgetary limits stand to gain substantial growth by securing this contract. ## Notice The Authority is seeking to engage with the market regarding the upcoming procurement of a national Conversion Practices Victim Support Service. This service provides critical remote support to individuals who have gone through, are going through, or are at risk of conversion practices. The requirement comprises two primary components: Helpline Service: The operation of a bespoke helpline, or integration of comprehensive support into an existing vulnerable-person helpline. Service must operate a minimum of Monday to Friday, 9am to 5pm, via telephone & live web-chat/email. Website Management: Transfer, maintenance & expansion of existing information website, which serves as a public repository for legal protections, resources & signposting. A draft copy of the requirements are attached to this notice. Additional information: 3. Key Procurement Parameters & Constraints Contract Duration: 24 Months (with a formal performance review at the 12-month mark). Estimated Financial Value: Strict maximum budget of PS80,000 per annum (Inclusive of VAT), totaling PS160,000 over the 24-month term. Bids exceeding PS80,000 in either year will not be considered. Anticipated Call Volumes: 300 to 2,000 calls per year (call rates are expected to vary and will likely spike at times when conversion practices are receiving media attention). 4. The Transition & Timeline Scenario The Authority is operating under strict budgetary constraints & has no budget available for dual-running contract costs. Contract start date is currently 1 October 2026 (but may be subject to shifting timelines). Regardless of the exact calendar date the transition will be structured as follows: The Final 4-6 Weeks of the Current Contract: The outgoing supplier will utilise this time to execute their exit plan, compiling all necessary data, scripts, website hosting configurations & asset packages. Contract Day 1 (New Contract Start Date): Compiled handover package will be passed to winning bidder on this day. Day 1 Go-Live: Incoming supplier is expected to be fully operational, answering live helpline calls & managing the website immediately from Contract Day 1. 5. Market Engagement & Expression of Interest (EoI) Questions Authority invites interested suppliers to review this information & submit responses to the following questions: Question 1: Primary Requirements Please confirm you are able to fulfil our two primary requirements; Helpline Service & Website Management? (Yes/No) Question 2: Expression of Interest Are you interested in bidding for this requirement when formal contract notice is published? (Yes/No) Question 2: Onboarding Feasibility The outgoing supplier will spend the last 4 weeks of their contract completing their exit plan to hand over to the new supplier on Contract Day 1. We want to know if this is feasible for your organisation. Given you will receive handover documentation & asset package on Contract Day 1, is it operationally feasible for your contact centre to handle live helpline calls and manage the website immediately without a mobilisation period? If not, what specific risks does this present to your organisation, and what alternative solutions within the strict PS80,000 p.a. budget framework would you propose? How long would you need to become fully operational? 6. How to Respond Interested suppliers should submit their Expression of Interest and responses to the questions above by July 24th 2026 at 17:00 BST. Please find link to the Contracts Finder Notice which contains a link to the draft statement of requirements as an attachment. Please submit your response via email to commercial@cabinetoffice.gov.uk with the subject line: "Preliminary Market Engagement Response - Conversion Practices VSS". ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6c50accf-c1b2-44d8-b0ec-f9a7917da401 | | Notice type | Market Engagement Notice | | Procurement type | Standard | | Procurement category | Not specified | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 10 Jul 2026 | | Submission deadline | Not specified | | Future notice date | 24 Jul 2028 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | CABINET OFFICE | | Locality | LONDON | | Post town | South West London | | Postcode | SW1A 2AS | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | Westminster | | Electoral ward | St James's | | Westminster constituency | Cities of London and Westminster | | Delivery location | Not specified | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72253000 - Helpdesk and support services ## Release History - 10 Jul 2026 at 10:54 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/6c50accf-c1b2-44d8-b0ec-f9a7917da401 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/6c50accf-c1b2-44d8-b0ec-f9a7917da401 10th July 2026 - Early engagement notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/19d4d098-2c17-48ad-b4b9-4b720e02134f Please note this is a draft Statement of Requirements only. ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-be489233-6b65-4e9f-923e-072621fbc659. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-be489233-6b65-4e9f-923e-072621fbc659.json.