---
title: "GB-Norwich: 19-017 - Out of Hours Call Answering Services"
ocid: "ocds-b5fd17-be62300f-ac2d-48ed-afce-96c8458265f1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-be62300f-ac2d-48ed-afce-96c8458265f1"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-be62300f-ac2d-48ed-afce-96c8458265f1.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-be62300f-ac2d-48ed-afce-96c8458265f1.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "BROADLAND HOUSING GROUP"
published: "2020-01-10"
---

# GB-Norwich: 19-017 - Out of Hours Call Answering Services

Buyer: BROADLAND HOUSING GROUP  
Current stage: Tender  
OCID: ocds-b5fd17-be62300f-ac2d-48ed-afce-96c8458265f1

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-be62300f-ac2d-48ed-afce-96c8458265f1)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-be62300f-ac2d-48ed-afce-96c8458265f1.json)

## Summary

The Broadland Housing Group is seeking suppliers for the contract titled "GB-Norwich: 19-017 - Out of Hours Call Answering Services," which falls under the services category of call centre operations. Located in Norwich, East of England, this tender is currently in the active planning stage, with a tender period concluding on 10 February 2020. The contract is valued between £10,000 and £25,000, with a contract period set to begin on 1 April 2020 and ending on 31 March 2022. The procurement method is open, inviting a range of participants to submit their bids.

This tender presents a significant opportunity for small or medium enterprises (SMEs) that specialise in call centre services, allowing them to expand their clientele and enhance their service offerings. Businesses that excel in customer support, telecommunications, or service delivery may find this contract particularly beneficial, as the buying organisation specifically encourages participation from SMEs. By engaging in this procurement process, qualifying businesses can contribute to the provision of essential services while benefiting from a solid contract with a credited housing group.

## Notice

19-017 - Broadland Housing is looking for a supplier to provide Out of Hours Call Answering Services Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/90369f99-d191-4a27-a1e1-46d5f1b4858b |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Jan 2020 |
| Submission deadline | 10 Feb 2020 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 Mar 2020 - 31 Mar 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £25,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BROADLAND HOUSING GROUP |
| Locality | NORWICH |
| Post town | Norwich |
| Postcode | NR1 1HU |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH51 Norwich and East Norfolk |
| Local authority | Norwich |
| Electoral ward | Thorpe Hamlet |
| Westminster constituency | Norwich South |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 10 Jan 2020 at 12:30 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/90369f99-d191-4a27-a1e1-46d5f1b4858b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/90369f99-d191-4a27-a1e1-46d5f1b4858b
  10th January 2020 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/tenders/UK-GB-Norwich:-19-017---Out-of-Hours-Call-Answering-Services/47M7985UZ9
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-be62300f-ac2d-48ed-afce-96c8458265f1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-be62300f-ac2d-48ed-afce-96c8458265f1.json.