---
title: "National Patient and Staff Friends and Family Test Surveys"
ocid: "ocds-b5fd17-be8f6f25-cd84-4be5-ab3e-8fefe0917877"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-be8f6f25-cd84-4be5-ab3e-8fefe0917877"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-be8f6f25-cd84-4be5-ab3e-8fefe0917877.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-be8f6f25-cd84-4be5-ab3e-8fefe0917877.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "BATH AND NORTHEAST SOMERSET, SWINDON AND WILTSHIRE STP"
published: "2019-08-16"
---

# National Patient and Staff Friends and Family Test Surveys

Buyer: BATH AND NORTHEAST SOMERSET, SWINDON AND WILTSHIRE STP  
Current stage: Tender  
OCID: ocds-b5fd17-be8f6f25-cd84-4be5-ab3e-8fefe0917877

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-be8f6f25-cd84-4be5-ab3e-8fefe0917877)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-be8f6f25-cd84-4be5-ab3e-8fefe0917877.json)

## Summary

The Bath and Northeast Somerset, Swindon and Wiltshire Sustainability and Transformation Partnership (STP) is currently conducting a tender process for the "National Patient and Staff Friends and Family Test Surveys" at the Great Western Hospital NHS Trust located in Swindon, South West England. The contract, valued at £150,000, aims to enhance survey methodologies to improve participation over its duration of 3 years, extendable by an additional 2 years. The tender period concludes on 6th September 2019, and procurement follows an open procedure as per the relevant regulations.

This tender presents significant opportunities for businesses specialising in administrative healthcare services, survey analysis, and customer satisfaction. Companies that can introduce innovative survey methodologies, both online and offline, would be particularly well-suited to compete, especially small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs). Engaging in this tender can be an advantageous way for these businesses to expand their presence within the public healthcare sector.

## Notice

This ITT is for the provision of the National Patient and Staff Friends and Family Test Surveys at the Great Western Hospital NHS Trust Swindon. Currently the surveys for patient's are communicated via several online and offline methodologies and this opportunity seeks to establish what methods can be introduced to increase uptake over the duration of the contract period. Staff surveys are currently all online. This contract will be let on a 3+2 year basis. Additional information: The procurement documents are available for unrestricted and full direct access, free of charge via the Bravo e-procurement portal. Additional information and/or requests to participate can be obtained via the portal.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7dde593f-380a-4249-9bce-d17f01ca89c4 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Aug 2019 |
| Submission deadline | 6 Sep 2019 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 29 Sep 2019 - 29 Sep 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £150,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BATH AND NORTHEAST SOMERSET, SWINDON AND WILTSHIRE STP |
| Locality | SWINDON |
| Post town | Swindon |
| Postcode | SN3 6BB |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK71 Swindon |
| Local authority | Swindon |
| Electoral ward | Ridgeway |
| Westminster constituency | East Wiltshire |
| Delivery location | TLK South West (England) |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 75122000 - Administrative healthcare services
- 79311300 - Survey analysis services
- 79342310 - Customer survey services
- 79342311 - Customer satisfaction survey

## Release History

- 16 Aug 2019 at 14:50 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/7dde593f-380a-4249-9bce-d17f01ca89c4

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7dde593f-380a-4249-9bce-d17f01ca89c4
  16th August 2019 - Opportunity notice on Contracts Finder
- https://nhs.bravosolution.co.uk/nhs_collaborative/web/login.html
  Bravo e-procurement portal

## Notice URLs

- https://www.gwh.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-be8f6f25-cd84-4be5-ab3e-8fefe0917877. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-be8f6f25-cd84-4be5-ab3e-8fefe0917877.json.