---
title: "Patient Experience Library"
ocid: "ocds-b5fd17-be9d75ab-6aab-426e-b955-65a584bb8490"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-be9d75ab-6aab-426e-b955-65a584bb8490"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-be9d75ab-6aab-426e-b955-65a584bb8490.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-be9d75ab-6aab-426e-b955-65a584bb8490.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CARE QUALITY COMMISSION"
published: "2019-05-16"
---

# Patient Experience Library

Buyer: CARE QUALITY COMMISSION  
Current stage: Award  
OCID: ocds-b5fd17-be9d75ab-6aab-426e-b955-65a584bb8490

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-be9d75ab-6aab-426e-b955-65a584bb8490)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-be9d75ab-6aab-426e-b955-65a584bb8490.json)

## Summary

The Care Quality Commission is seeking to improve patient experience through a procurement titled "Patient Experience Library." This contract, classified under research and development services, is located in the United Kingdom and was awarded to Glenstall IT Ltd on 16th January 2018, with the contract running from 4th February 2019 to 3rd January 2020. The procurement process was initiated via a single tender action, and the value of the contract is set at £24,000, with a minimum threshold of £10,000. The tender period ended on 26th November 2018.

This contract presents a valuable opportunity for businesses that specialise in research and consultancy services, particularly those with expertise in patient experience and related data analysis. Organisations with capabilities in gathering and interpreting national patient experience data from diverse sources, such as government bodies and health charities, would be well-suited to participate in similar tenders. The focus on direct service provision within the healthcare sector indicates potential for growth in a market that increasingly values patient insights.

## Notice

Provision of weekly reports on CQC Insight themes - documents covered will be National Patient experience form sources including government bodies, national patient voice organisations, health charities, academic institutions etc

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5e6ba554-4636-4d26-ba1c-2c16a1dab96d |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 May 2019 |
| Submission deadline | 26 Nov 2018 |
| Future notice date | Not specified |
| Award date | 16 Jan 2018 |
| Contract period | 4 Feb 2019 - 3 Jan 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £20,000 |
| Lots value | Not specified |
| Awards value | £24,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CARE QUALITY COMMISSION |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1W 9SB |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | Knightsbridge & Belgravia |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GLENSTALL IT |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73000000 - Research and development services and related consultancy services

## Release History

- 16 May 2019 at 13:23 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/5e6ba554-4636-4d26-ba1c-2c16a1dab96d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/5e6ba554-4636-4d26-ba1c-2c16a1dab96d
  16th May 2019 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/ab4765c6-13e9-4325-b356-d8fd34617953
  CQC AM 168

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-be9d75ab-6aab-426e-b955-65a584bb8490. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-be9d75ab-6aab-426e-b955-65a584bb8490.json.