---
title: "HMCTS ITSCM Tool Replacement"
ocid: "ocds-b5fd17-bea7e5c3-797a-4423-9900-b859cd4707e9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-bea7e5c3-797a-4423-9900-b859cd4707e9"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-bea7e5c3-797a-4423-9900-b859cd4707e9.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-bea7e5c3-797a-4423-9900-b859cd4707e9.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MINISTRY OF JUSTICE"
published: "2024-11-18"
---

# HMCTS ITSCM Tool Replacement

Buyer: MINISTRY OF JUSTICE  
Current stage: Award  
OCID: ocds-b5fd17-bea7e5c3-797a-4423-9900-b859cd4707e9

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-bea7e5c3-797a-4423-9900-b859cd4707e9)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-bea7e5c3-797a-4423-9900-b859cd4707e9.json)

## Summary

The Ministry of Justice has awarded a contract to HaloITSM for the procurement of an IT Service Management (ITSM) tool under the project titled "HMCTS ITSCM Tool Replacement." This procurement, listed under the "Systems support services" industry category, will allow the Ministry to deliver, operate, and control IT services to its users efficiently. The contract covers multiple regions, including the British Overseas Territories, Channel Islands, Europe, Isle of Man, Rest of the World, and the United Kingdom. The procurement process used a selective method involving a call-off from a framework agreement. The tender process was completed with the award announced on 4th November 2024, and the contract period spans from 7th November 2024 to 6th November 2027 with a total contract value of £1,800,000.

This tender presents considerable growth opportunities for businesses specialising in IT systems support services, particularly SMEs, as highlighted by the suitability criteria. Companies that can provide robust ITSM solutions and have the capability to work on large-scale projects across diverse regions would find this contract beneficial. SMEs eager to expand their portfolio in the public sector IT services domain can particularly leverage this opportunity to establish a significant relationship with a high-profile government department such as the Ministry of Justice.

## Notice

The procurement of ITSM tool which provides an organisation with the ability to deliver, operate and control IT services to its users.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/773645b0-e77c-4c43-a68a-d4e7fbf05b5d |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Nov 2024 |
| Submission deadline | 15 Apr 2024 |
| Future notice date | Not specified |
| Award date | 4 Nov 2024 |
| Contract period | 7 Nov 2024 - 6 Nov 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £600,000 |
| Lots value | Not specified |
| Awards value | £1,800,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MINISTRY OF JUSTICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 9AJ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HALOITSM |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72253200 - Systems support services

## Release History

- 18 Nov 2024 at 11:35 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/773645b0-e77c-4c43-a68a-d4e7fbf05b5d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/773645b0-e77c-4c43-a68a-d4e7fbf05b5d
  18th November 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/0df74e72-c273-46e3-a7f9-74ea7b6b451e
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-bea7e5c3-797a-4423-9900-b859cd4707e9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-bea7e5c3-797a-4423-9900-b859cd4707e9.json.